Case Studies Datcom & Datto Team Up to Support Manufacturer’s IT

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	Datcom & Datto Team Up to Support Manufacturer’s IT

Datcom & Datto Team Up to Support Manufacturer’s IT

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Storage Services Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries	Professional Service
Applicable Functions	Business Operation Facility Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	Before partnering with Datto, Datcom faced significant challenges with their backup solutions. They were using multiple backup vendors and relied on Nas boxes for data storage, which was then replicated to secondary Nas boxes. This process was cumbersome and inefficient, especially during disaster recovery scenarios, leading to prolonged downtime for their customers. The need for a more streamlined and reliable backup solution became evident as the existing setup was not meeting the high standards required for effective disaster recovery and business continuity. Read More
About Customer	Datcom is an Australian managed services provider (MSP) that has been supporting the IT needs of local small and midsized enterprises (SMEs) since 1997. The company specializes in networks & systems integration, professional services, IT procurement, solutions architecture, cloud computing, and managed services. One of their notable clients is Albright & Wilson, a leading manufacturer and supplier of phosphates, which employs 80 staff members. Albright & Wilson relies heavily on Datcom for a significant portion of their IT needs, including desktop support, cloud services, server management, telecommunications, and network connectivity. The company's Senior Systems Engineer, Mark Hardiman, oversees these IT operations and ensures smooth business continuity. Read More
Solution	Datcom decided to partner with Datto to address their backup and disaster recovery challenges. Datto provided a single solution that included both local and cloud backup options, which significantly simplified the backup process. This partnership allowed Datcom to offer a more reliable and efficient backup solution to their clients. The ease of use and comprehensive features of Datto's technology were key factors in this decision. For Albright & Wilson, this meant that their Senior Systems Engineer, Mark Hardiman, could focus more on day-to-day IT activities rather than worrying about backup and disaster recovery. The Datto solutions provided peace of mind with their flawless performance and reliability, ensuring that business operations at Albright & Wilson could continue smoothly even in the event of a disaster. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Storage Services

Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Facility Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

Before partnering with Datto, Datcom faced significant challenges with their backup solutions. They were using multiple backup vendors and relied on Nas boxes for data storage, which was then replicated to secondary Nas boxes. This process was cumbersome and inefficient, especially during disaster recovery scenarios, leading to prolonged downtime for their customers. The need for a more streamlined and reliable backup solution became evident as the existing setup was not meeting the high standards required for effective disaster recovery and business continuity.

About Customer

Datcom is an Australian managed services provider (MSP) that has been supporting the IT needs of local small and midsized enterprises (SMEs) since 1997. The company specializes in networks & systems integration, professional services, IT procurement, solutions architecture, cloud computing, and managed services. One of their notable clients is Albright & Wilson, a leading manufacturer and supplier of phosphates, which employs 80 staff members. Albright & Wilson relies heavily on Datcom for a significant portion of their IT needs, including desktop support, cloud services, server management, telecommunications, and network connectivity. The company's Senior Systems Engineer, Mark Hardiman, oversees these IT operations and ensures smooth business continuity.

Solution

Datcom decided to partner with Datto to address their backup and disaster recovery challenges. Datto provided a single solution that included both local and cloud backup options, which significantly simplified the backup process. This partnership allowed Datcom to offer a more reliable and efficient backup solution to their clients. The ease of use and comprehensive features of Datto's technology were key factors in this decision. For Albright & Wilson, this meant that their Senior Systems Engineer, Mark Hardiman, could focus more on day-to-day IT activities rather than worrying about backup and disaster recovery. The Datto solutions provided peace of mind with their flawless performance and reliability, ensuring that business operations at Albright & Wilson could continue smoothly even in the event of a disaster.

Impact #1	The partnership with Datto allowed Datcom to streamline their backup processes, reducing the complexity and inefficiency associated with using multiple backup vendors.
Impact #2	Datto's comprehensive backup and disaster recovery solutions provided peace of mind to clients like Albright & Wilson, ensuring that their data was protected and recoverable in case of a disaster.
Impact #3	The ease of use and reliability of Datto's technology enabled Datcom to offer better service to their clients, improving overall customer satisfaction.

Impact #1

The partnership with Datto allowed Datcom to streamline their backup processes, reducing the complexity and inefficiency associated with using multiple backup vendors.

Impact #2

Datto's comprehensive backup and disaster recovery solutions provided peace of mind to clients like Albright & Wilson, ensuring that their data was protected and recoverable in case of a disaster.

Impact #3

The ease of use and reliability of Datto's technology enabled Datcom to offer better service to their clients, improving overall customer satisfaction.

Benefit #1	Datto's 200+ PB purpose-built cloud ensures extensive data protection and recoverability.
Benefit #2	The partnership with Datto reduced downtime during disaster recovery scenarios, significantly improving business continuity for clients.

Benefit #1

Datto's 200+ PB purpose-built cloud ensures extensive data protection and recoverability.

Benefit #2

The partnership with Datto reduced downtime during disaster recovery scenarios, significantly improving business continuity for clients.

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Overview

Datcom & Datto Team Up to Support Manufacturer’s IT

Operational Impact

Quantitative Benefit