Case Studies Dannon gains a competitive advantage CASE STUDY | TMS 01 with BluJay Solutions

Edit This Case Study Record

	Dannon gains a competitive advantage CASE STUDY \| TMS 01 with BluJay Solutions

Dannon gains a competitive advantage CASE STUDY | TMS 01 with BluJay Solutions

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Transportation Management Systems (TMS)
Applicable Industries	Food & Beverage
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Inventory Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	Yogurt consumption has almost doubled every seven years, making it one of the fastest-growing segments in a very competitive dairy market. Getting products on shelves as quickly and efficiently as possible is critical. For Dannon, this requires tracking hundreds of loads a day through its three manufacturing plants, six distribution centers, and numerous trucks from third-party carriers. In addition to the complexity inherent in Dannon’s supply chain process, customers were requesting better service through improved scheduling options and increased on-time deliveries. Dannon’s former outbound and inbound appointment scheduling process was manual and required time-consuming phone calls, faxes, and emails between departments, shipping facilities, and carriers. Additionally, the dock scheduler at each location was the only party with visibility to the entire transportation schedule, creating a bottleneck that limited the ability to communicate any delivery changes to the customers. Read More
About Customer	Dannon is a leading global food company built on four business lines: Fresh Dairy Products, Early Life Nutrition, Waters, and Medical Nutrition. Danone's U.S. subsidiary The Dannon Company, Inc. is one of the top manufacturers and distributors of yogurt in the United States, with three plants including the largest yogurt manufacturing plant in the country. The Dannon Company, Inc. grew rapidly after introducing fruit-on-the-bottom yogurt cups in 1947. Headquartered in White Plains, NY, Dannon is the best-selling brand of yogurt worldwide. The company has a significant presence in the U.S. market, where yogurt consumption has almost doubled every seven years, making it one of the fastest-growing segments in the competitive dairy market. Read More
Solution	Dannon selected BluJay’s Transportation Management to address increasing customer demands and complexity in the company’s fast-growing, fast-changing marketplace. The solution is a true SaaS TMS that supports planning, execution, claims, and appointment scheduling. Transportation Management also integrates with Dannon’s SAP system to ensure end-to-end control and visibility over inventory to improve overall enterprise resource planning (ERP). Dannon improved order accuracy, appointment scheduling, workforce performance, visibility, and communication using Transportation Management to more efficiently manage operations in the following ways: Staff in advance with an online calendar-based Dock Scheduler, Monitor arrival and departure appointments in real-time, Track priority deliveries and provide details to all load planners and transportation staff, Research areas with frequent issues, pinpoint causes and address problems, Review accessorial charges and automatically calculate fuel surcharges for total shipment cost. With complete visibility into transportation processes, Dannon has increased customer satisfaction while freeing up internal resources to focus on other initiatives. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Transportation Management Systems (TMS)

Applicable Industries

Food & Beverage

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Inventory Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

Yogurt consumption has almost doubled every seven years, making it one of the fastest-growing segments in a very competitive dairy market. Getting products on shelves as quickly and efficiently as possible is critical. For Dannon, this requires tracking hundreds of loads a day through its three manufacturing plants, six distribution centers, and numerous trucks from third-party carriers. In addition to the complexity inherent in Dannon’s supply chain process, customers were requesting better service through improved scheduling options and increased on-time deliveries. Dannon’s former outbound and inbound appointment scheduling process was manual and required time-consuming phone calls, faxes, and emails between departments, shipping facilities, and carriers. Additionally, the dock scheduler at each location was the only party with visibility to the entire transportation schedule, creating a bottleneck that limited the ability to communicate any delivery changes to the customers.

About Customer

Dannon is a leading global food company built on four business lines: Fresh Dairy Products, Early Life Nutrition, Waters, and Medical Nutrition. Danone's U.S. subsidiary The Dannon Company, Inc. is one of the top manufacturers and distributors of yogurt in the United States, with three plants including the largest yogurt manufacturing plant in the country. The Dannon Company, Inc. grew rapidly after introducing fruit-on-the-bottom yogurt cups in 1947. Headquartered in White Plains, NY, Dannon is the best-selling brand of yogurt worldwide. The company has a significant presence in the U.S. market, where yogurt consumption has almost doubled every seven years, making it one of the fastest-growing segments in the competitive dairy market.

Solution

Dannon selected BluJay’s Transportation Management to address increasing customer demands and complexity in the company’s fast-growing, fast-changing marketplace. The solution is a true SaaS TMS that supports planning, execution, claims, and appointment scheduling. Transportation Management also integrates with Dannon’s SAP system to ensure end-to-end control and visibility over inventory to improve overall enterprise resource planning (ERP). Dannon improved order accuracy, appointment scheduling, workforce performance, visibility, and communication using Transportation Management to more efficiently manage operations in the following ways: Staff in advance with an online calendar-based Dock Scheduler, Monitor arrival and departure appointments in real-time, Track priority deliveries and provide details to all load planners and transportation staff, Research areas with frequent issues, pinpoint causes and address problems, Review accessorial charges and automatically calculate fuel surcharges for total shipment cost. With complete visibility into transportation processes, Dannon has increased customer satisfaction while freeing up internal resources to focus on other initiatives.

Impact #1	Saved time – approximately 1.5 hours per resource per day.
Impact #2	Improved customer service and customer satisfaction – all representatives see loads quickly and easily, providing open communication of any issues or changes.
Impact #3	Reduced costs – visibility to carriers’ schedules has enabled better planning for delays and changes, resulting in reduced detention costs in the first year of usage alone.

Impact #1

Saved time – approximately 1.5 hours per resource per day.

Impact #2

Improved customer service and customer satisfaction – all representatives see loads quickly and easily, providing open communication of any issues or changes.

Impact #3

Reduced costs – visibility to carriers’ schedules has enabled better planning for delays and changes, resulting in reduced detention costs in the first year of usage alone.

Benefit #1	Saved approximately 1.5 hours per resource per day.

Benefit #1

Saved approximately 1.5 hours per resource per day.

Download PDF Version

Overview

Dannon gains a competitive advantage CASE STUDY | TMS 01 with BluJay Solutions

Operational Impact

Quantitative Benefit