Case Studies Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency

Edit This Case Study Record

	Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency

Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency

Technology Category	Cybersecurity & Privacy - Endpoint Security Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Equipment & Machinery Professional Service
Applicable Functions	Business Operation Maintenance
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Before Automox, Tractor and Equipment (T&E) used many services to manage its IT environment. Unfortunately, the Symantec anti-virus console lost idle devices, Cisco Meraki gave them application lists but didn’t export cleanly, and SCCM patch management was tough to maintain if the endpoints weren’t local. T&E needed complete visibility to see which endpoints were being patched, especially if they sat idle for a long time. Additionally, technicians in the field with their endpoints needed to stay connected, even if they weren’t using a VPN. Read More
About Customer	T&E represents several equipment manufacturers for the Florida panhandle, Georgia, and Alabama by selling new machines and providing support and service. With a workforce of 600 employees, T&E manages 700 endpoints across these regions. The company has a long history of going the extra mile for its customers since its inception in 1943. T&E's commitment to customer service and support is evident in its operations, which include selling new machines and providing ongoing maintenance and support services. Read More
Solution	Clint Freyeisen, Senior Help Desk - Information Technology, worked with Automox at his previous job and knew it could make a significant difference at T&E. Automox provided visibility into patching by allowing assets to be sorted into groups and running test groups before a mass patch. This ensured that all devices were patched successfully. The scheduling feature allowed updates to be pushed to devices outside working hours, ensuring no disruption to workflows. The web-based dashboard provided real-time visibility, significantly reducing the time spent on patching and allowing the team to complete more tasks efficiently. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Functional Applications - Enterprise Asset Management Systems (EAM)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Equipment & Machinery

Professional Service

Applicable Functions

Business Operation

Maintenance

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Before Automox, Tractor and Equipment (T&E) used many services to manage its IT environment. Unfortunately, the Symantec anti-virus console lost idle devices, Cisco Meraki gave them application lists but didn’t export cleanly, and SCCM patch management was tough to maintain if the endpoints weren’t local. T&E needed complete visibility to see which endpoints were being patched, especially if they sat idle for a long time. Additionally, technicians in the field with their endpoints needed to stay connected, even if they weren’t using a VPN.

About Customer

T&E represents several equipment manufacturers for the Florida panhandle, Georgia, and Alabama by selling new machines and providing support and service. With a workforce of 600 employees, T&E manages 700 endpoints across these regions. The company has a long history of going the extra mile for its customers since its inception in 1943. T&E's commitment to customer service and support is evident in its operations, which include selling new machines and providing ongoing maintenance and support services.

Solution

Clint Freyeisen, Senior Help Desk - Information Technology, worked with Automox at his previous job and knew it could make a significant difference at T&E. Automox provided visibility into patching by allowing assets to be sorted into groups and running test groups before a mass patch. This ensured that all devices were patched successfully. The scheduling feature allowed updates to be pushed to devices outside working hours, ensuring no disruption to workflows. The web-based dashboard provided real-time visibility, significantly reducing the time spent on patching and allowing the team to complete more tasks efficiently.

Impact #1	Automox provided a centralized console experience that was easy to use and trustworthy from the start.
Impact #2	The deployment of Automox was super fast and easy, with unparalleled account support efforts.
Impact #3	The scheduling feature allowed updates to be pushed outside working hours, ensuring no disruption to workflows.

Impact #1

Automox provided a centralized console experience that was easy to use and trustworthy from the start.

Impact #2

The deployment of Automox was super fast and easy, with unparalleled account support efforts.

Impact #3

The scheduling feature allowed updates to be pushed outside working hours, ensuring no disruption to workflows.

Benefit #1	Cut down on time spent on patching by about 50%.

Benefit #1

Cut down on time spent on patching by about 50%.

Download PDF Version

Overview

Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency

Operational Impact

Quantitative Benefit