RingCentral
Case Studies
Daly Computers Enhances Sales Performance with RingCentral API
Overview
Daly Computers Enhances Sales Performance with RingCentral APIRingCentral |
Application Infrastructure & Middleware - Event-Driven Application | |
Education Telecommunications | |
Sales & Marketing | |
Edge Computing & Edge Intelligence Personnel Tracking & Monitoring | |
System Integration | |
Operational Impact
The implementation of RingCentral and the development of a custom API application resulted in a more efficient and accurate way of tracking the performance of Daly Computers' sales staff. The custom reports provided a clear overview of both call volume and duration, serving as an indicator of how hard sales staff members were working. The application also filtered out irrelevant details, saving sales managers the time and effort of manually filtering out these details. Furthermore, the application made it easier for staff to see who was in the office and available. The company also has plans to further improve the application, such as matching calls identified through the API with the numbers of key contacts like CIOs and CTOs. | |