Case Studies Dalepak expands warehouse and customer service features with Manhattan SCALE™

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	Dalepak expands warehouse and customer service features with Manhattan SCALE™

Dalepak expands warehouse and customer service features with Manhattan SCALE™

Technology Category	Functional Applications - Inventory Management Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Warehouse Automation
Services	System Integration Training
Challenge	Dalepak Ltd. faced significant challenges with their existing warehouse management system, which hindered efficiency and restricted company growth. The system lacked scalability and flexibility, making it difficult to address customer requirements for multi-channel distribution. The company needed a solution that could handle the complexity of their operations, including managing over 20,000 SKUs and up to 10,000 orders per month. Additionally, they required a system that could support various customer-specific requirements, such as handling expiry dates and legal compliance processes. Read More
About Customer	Dalepak Ltd. is a rapidly growing third-party logistics (3PL) provider based in Northampton, UK. The company offers a range of logistics services, including contract packing, freight forwarding, HM customs bonded warehousing, and worldwide distribution. Dalepak serves well-known clients such as The Ford Motor Company, Molton Brown, Universal Electronics, and Stanley Tools. The company recently consolidated four warehouses into a single 250,000 sq. ft. facility, which holds over 20,000 SKUs and handles up to 10,000 orders per month. Dalepak's operations are complex, requiring sophisticated systems to manage various customer-specific requirements, including multi-channel distribution and legal compliance. Read More
Solution	Dalepak implemented Manhattan SCALE: Supply Chain Architected for Logistics Execution to replace their outdated system. The new platform was deployed within six months, despite the complexity of moving and consolidating warehouses simultaneously. Manhattan SCALE provided the necessary scalability and flexibility to address Dalepak's operational challenges. The system improved efficiency by flagging operational issues in real-time, requiring immediate attention. This change initially caused concern among staff, but with proper training, they quickly adapted and recognized the system's benefits. The new platform also enhanced the company's ability to support multi-channel distribution, seamlessly switching between single-unit picking for online sales and bulk orders for stores. Read More Log in to view content
Contents

Technology Category

Functional Applications - Inventory Management Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Warehouse Automation

Services

System Integration

Training

Challenge

Dalepak Ltd. faced significant challenges with their existing warehouse management system, which hindered efficiency and restricted company growth. The system lacked scalability and flexibility, making it difficult to address customer requirements for multi-channel distribution. The company needed a solution that could handle the complexity of their operations, including managing over 20,000 SKUs and up to 10,000 orders per month. Additionally, they required a system that could support various customer-specific requirements, such as handling expiry dates and legal compliance processes.

About Customer

Dalepak Ltd. is a rapidly growing third-party logistics (3PL) provider based in Northampton, UK. The company offers a range of logistics services, including contract packing, freight forwarding, HM customs bonded warehousing, and worldwide distribution. Dalepak serves well-known clients such as The Ford Motor Company, Molton Brown, Universal Electronics, and Stanley Tools. The company recently consolidated four warehouses into a single 250,000 sq. ft. facility, which holds over 20,000 SKUs and handles up to 10,000 orders per month. Dalepak's operations are complex, requiring sophisticated systems to manage various customer-specific requirements, including multi-channel distribution and legal compliance.

Solution

Dalepak implemented Manhattan SCALE: Supply Chain Architected for Logistics Execution to replace their outdated system. The new platform was deployed within six months, despite the complexity of moving and consolidating warehouses simultaneously. Manhattan SCALE provided the necessary scalability and flexibility to address Dalepak's operational challenges. The system improved efficiency by flagging operational issues in real-time, requiring immediate attention. This change initially caused concern among staff, but with proper training, they quickly adapted and recognized the system's benefits. The new platform also enhanced the company's ability to support multi-channel distribution, seamlessly switching between single-unit picking for online sales and bulk orders for stores.

Impact #1	Dalepak increased warehouse capacity from 150,000 to 250,000 sq. ft., allowing for greater storage and operational efficiency.
Impact #2	The company achieved full traceability and batch control, essential for managing shrinkage, providing up-to-date stock information, and handling product recalls.
Impact #3	The new system improved versatility, enabling easy integration with new carrier systems when customers changed shipping companies.

Impact #1

Dalepak increased warehouse capacity from 150,000 to 250,000 sq. ft., allowing for greater storage and operational efficiency.

Impact #2

The company achieved full traceability and batch control, essential for managing shrinkage, providing up-to-date stock information, and handling product recalls.

Impact #3

The new system improved versatility, enabling easy integration with new carrier systems when customers changed shipping companies.

Benefit #1	Warehouse capacity expanded by more than 65%, from 150,000 to 250,000 sq. ft.

Benefit #1

Warehouse capacity expanded by more than 65%, from 150,000 to 250,000 sq. ft.

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Overview

Dalepak expands warehouse and customer service features with Manhattan SCALE™

Operational Impact

Quantitative Benefit