OutSystems
Case Studies
Dah Chong Hong's Digital Transformation: Streamlining Operations and Enhancing Customer Experience
Overview
Dah Chong Hong's Digital Transformation: Streamlining Operations and Enhancing Customer ExperienceOutSystems |
Platform as a Service (PaaS) - Application Development Platforms Sensors - Electrical Conductivity Sensors | |
Electrical Grids Electronics | |
Maintenance Product Research & Development | |
Inventory Management Personnel Tracking & Monitoring | |
Software Design & Engineering Services System Integration | |
Operational Impact
The implementation of OutSystems and the development of the DCH Smart Toolbox App - DigiFix revolutionized both customer experiences and internal workflow of the electrical appliance maintenance process. It offered greater flexibility and visibility for customers and DCH alike. Customers can now make and change appointments anytime, pay online, and share after-services feedback and rating via the platform. Technicians have greater visibility of customers’ needs and can choose the appropriate tools and components, reducing the likelihood of multiple visits. The new system also streamlined communications and provided real-time data for the back office and customers. The developers appreciated the flexibility, agility, and speed of application development with OutSystems. Reusable components, application templates, and integrations from the OutSystems Forge marketplace further accelerated development and prevented developers from wasting time 'reinventing the wheel'. | |
Quantitative Benefit
Shortened repair order times from weeks and sometimes months to a few days. | |
Increased efficiency in roster management, with appointment changes that used to take a week now rescheduled in two days. | |
Reduced the typical maintenance execution time from up to two months to a couple of days. | |