DAF Trucks: Driving Quality with DocuWare

DAF Trucks, a part of the American company PACCAR, was facing a significant challenge in managing its accounting department. The department was overwhelmed with paperwork, with an average of 50,000 outgoing invoices printed twice a month and forwarded to internal processing points and around 1,000 worldwide trading partners and service offices. The situation was even more complex when processing the 450,000 incoming A/P invoices received per year in both paper and EDI format. The audit chain involved three checkpoints: receipt of goods in the warehouse, checking that everything in the order was as expected, and that the invoice had the correct price. However, in about 20 percent of cases, at least one of these checkpoints was not fulfilled, leading to about 90,000 cases per year where employees had to consult with the relevant specialist department and send copies of invoices by post to branches worldwide tracking down the information.

DAF Trucks is a Dutch truck manufacturing company and a division of PACCAR, an American Fortune 500 company and one of the largest manufacturers of medium- and heavy-duty commercial vehicles in the world. DAF Trucks is committed to achieving the highest standards of excellence in its products and services. The company has a long history of adhering to various global ISO and ISO/TS quality standards and using methods such as Six Sigma and Kaizen as part of its business model. The company operates globally, with trading partners and service offices worldwide. The company's accounting department, based in Eindhoven, was handling an average of 50,000 outgoing invoices twice a month and processing 450,000 incoming A/P invoices per year.