RingCentral Case Studies CycleHop's Smart Bike-Sharing Operations Powered by Glip

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	CycleHop's Smart Bike-Sharing Operations Powered by Glip RingCentral

CycleHop's Smart Bike-Sharing Operations Powered by Glip

RingCentral

Technology Category	Functional Applications - Inventory Management Systems Sensors - GPS
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Maintenance Warehouse & Inventory Management
Use Cases	Public Transportation Management Smart City Operations
Services	System Integration Training
Challenge	CycleHop, a mid-sized company based in Santa Monica, California, operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop's operations span across 15 cities in the US and Canada, requiring constant communication between field operations staff and the central operations center in Tampa. The company faced challenges in coordinating daily activities such as repairing and maintaining bikes, replenishing supplies at transit stations, and responding to customer issues. The company also needed to track its inventory and ensure that bike racks at each transit station were neither empty nor too full. Furthermore, CycleHop had to meet specific contract requirements for cleaning and safety checks in every city it operated in. Read More
About Customer	CycleHop is a mid-sized company that operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop is the largest smart bike operator, leveraging smart technologies like GPS locators and digital locks built into the bikes it uses. The company operates under many different names like Breeze Bike Share in Santa Monica, Juice in Orlando, or Grid in Phoenix and Mesa, Arizona. In some cases, CycleHop's customer is a university or a corporation making bikes available on its campus. The company's operations span across 15 cities in the US and Canada. Read More
Solution	CycleHop adopted RingCentralGlip™, a team messaging tool, to facilitate minute-to-minute communication between field techs and the central operations center. Field operations staff used the Glip mobile app on tablets, while employees at the central operations center used Glip on PCs. This allowed them to coordinate daily activities and dispatch field workers to handle repairs. CycleHop also used Glip in combination with RingCentral Office® as its business phone system and RingCentral Meetings™ for online video meetings with screen sharing. To track its inventory, CycleHop's bike inventory system generated alerts that were relayed to the Glip operations team conversation for that city. The company also made extensive use of Glip Tasks for assigning work to employees, such as recurring maintenance tasks. Glip also helped CycleHop manage and track more than 6,000 bikes nationally and coordinate activities at the local level. Read More Log in to view content
Contents

Technology Category

Functional Applications - Inventory Management Systems

Sensors - GPS

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Maintenance

Warehouse & Inventory Management

Use Cases

Public Transportation Management

Smart City Operations

Services

System Integration

Training

Challenge

CycleHop, a mid-sized company based in Santa Monica, California, operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop's operations span across 15 cities in the US and Canada, requiring constant communication between field operations staff and the central operations center in Tampa. The company faced challenges in coordinating daily activities such as repairing and maintaining bikes, replenishing supplies at transit stations, and responding to customer issues. The company also needed to track its inventory and ensure that bike racks at each transit station were neither empty nor too full. Furthermore, CycleHop had to meet specific contract requirements for cleaning and safety checks in every city it operated in.

About Customer

CycleHop is a mid-sized company that operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop is the largest smart bike operator, leveraging smart technologies like GPS locators and digital locks built into the bikes it uses. The company operates under many different names like Breeze Bike Share in Santa Monica, Juice in Orlando, or Grid in Phoenix and Mesa, Arizona. In some cases, CycleHop's customer is a university or a corporation making bikes available on its campus. The company's operations span across 15 cities in the US and Canada.

Solution

CycleHop adopted RingCentralGlip™, a team messaging tool, to facilitate minute-to-minute communication between field techs and the central operations center. Field operations staff used the Glip mobile app on tablets, while employees at the central operations center used Glip on PCs. This allowed them to coordinate daily activities and dispatch field workers to handle repairs. CycleHop also used Glip in combination with RingCentral Office® as its business phone system and RingCentral Meetings™ for online video meetings with screen sharing. To track its inventory, CycleHop's bike inventory system generated alerts that were relayed to the Glip operations team conversation for that city. The company also made extensive use of Glip Tasks for assigning work to employees, such as recurring maintenance tasks. Glip also helped CycleHop manage and track more than 6,000 bikes nationally and coordinate activities at the local level.

Impact #1	The use of Glip has significantly improved CycleHop's operations. The tool has enabled constant communication between field operations staff and the central operations center, facilitating the coordination of daily activities and quick response to customer issues. The integration of Glip with CycleHop's bike inventory system has helped the company effectively track its inventory and ensure that bike racks at each transit station are neither empty nor too full. The use of Glip Tasks has allowed CycleHop to assign work to employees and document the completion of cleaning and safety checks. Furthermore, Glip has helped CycleHop operate at both the national and local levels, manage and track more than 6,000 bikes, and keep its customers satisfied. The tool has also helped field operations staff in different cities feel like they are part of a team, enhancing their ability to address common challenges.

Impact #1

The use of Glip has significantly improved CycleHop's operations. The tool has enabled constant communication between field operations staff and the central operations center, facilitating the coordination of daily activities and quick response to customer issues. The integration of Glip with CycleHop's bike inventory system has helped the company effectively track its inventory and ensure that bike racks at each transit station are neither empty nor too full. The use of Glip Tasks has allowed CycleHop to assign work to employees and document the completion of cleaning and safety checks. Furthermore, Glip has helped CycleHop operate at both the national and local levels, manage and track more than 6,000 bikes, and keep its customers satisfied. The tool has also helped field operations staff in different cities feel like they are part of a team, enhancing their ability to address common challenges.

Benefit #1	CycleHop manages and tracks more than 6,000 bikes nationally.
Benefit #2	The company operates in 15 cities across the US and Canada.
Benefit #3	CycleHop uses Glip to coordinate activities at both the national and local levels.

Benefit #1

CycleHop manages and tracks more than 6,000 bikes nationally.

Benefit #2

The company operates in 15 cities across the US and Canada.

Benefit #3

CycleHop uses Glip to coordinate activities at both the national and local levels.

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Overview

CycleHop's Smart Bike-Sharing Operations Powered by Glip

Operational Impact

Quantitative Benefit