Azuga Case Studies Customer Success Story : Whirlpool

Edit This Case Study Record

	Customer Success Story : Whirlpool Azuga

Customer Success Story : Whirlpool

Azuga

Applicable Industries	Electronics
Applicable Functions	Field Services
Use Cases	Fleet Management
Services	System Integration
Challenge	Whirlpool Mexico customer service operations needed to better meet its commitments to customers and ensure that the Home Technician team was performing services on time. The customer needed a solution that would better capture what was happening in the field and technician time spent on each service call. Read More
About Customer	The Whirlpool Corporation is a Fortune 500 American multinational manufacturer and marketer of home appliances, headquartered in Michigan, United States. The company has an annual revenue of approximately $21 billion, 100,000 employees, and more than 70 manufacturing and technology research centers around the world. Whirlpool® Mexico’s Home Service Technician division had to cope with challenges like cutting costs, improving workflow efficiencies and increasing customer satisfaction. Read More
Solution	Whirlpool Mexico implemented Azuga’s plug and play OBDII device throughout its fleet in 2015. As a leading global provider of connected vehicle technology, Azuga has the automotive knowledge to understand the nuances of OBD technology as implemented by vehicle manufacturers across the globe. Immediately following implementation, the company experienced a number of benefits such as ability to measure in real time driver behaviour, vehicle health, fleet optimisation and costs as well as actual versus planned customer visits. Read More Log in to view content
Contents

Applicable Industries

Electronics

Applicable Functions

Field Services

Use Cases

Fleet Management

Services

System Integration

Challenge

Whirlpool Mexico customer service operations needed to better meet its commitments to customers and ensure that the Home Technician team was performing services on time. The customer needed a solution that would better capture what was happening in the field and technician time spent on each service call.

About Customer

The Whirlpool Corporation is a Fortune 500 American multinational manufacturer and marketer of home appliances, headquartered in Michigan, United States. The company has an annual revenue of approximately $21 billion, 100,000 employees, and more than 70 manufacturing and technology research centers around the world. Whirlpool® Mexico’s Home Service Technician division had to cope with challenges like cutting costs, improving workflow efficiencies and increasing customer satisfaction.

Solution

Whirlpool Mexico implemented Azuga’s plug and play OBDII device throughout its fleet in 2015. As a leading global provider of connected vehicle technology, Azuga has the automotive knowledge to understand the nuances of OBD technology as implemented by vehicle manufacturers across the globe. Immediately following implementation, the company experienced a number of benefits such as ability to measure in real time driver behaviour, vehicle health, fleet optimisation and costs as well as actual versus planned customer visits.

Impact #1	Complete elimination of unscheduled service visits by technicians and use of fleet vehicles for personal purposes
Impact #2	Over 3 months, reduced route distances by 5,000 kilometers through control of vehicle use and better routing
Impact #3	10% reduction in maintenance costs through improvements in driver behavior

Impact #1

Complete elimination of unscheduled service visits by technicians and use of fleet vehicles for personal purposes

Impact #2

Over 3 months, reduced route distances by 5,000 kilometers through control of vehicle use and better routing

Impact #3

10% reduction in maintenance costs through improvements in driver behavior

Benefit #1	Reduced route distances by 5,000 kilometers
Benefit #2	10% reduction in maintenance costs

Benefit #1

Reduced route distances by 5,000 kilometers

Benefit #2

10% reduction in maintenance costs

Download PDF Version

Overview

Customer Success Story : Whirlpool

Operational Impact

Quantitative Benefit