ICONICS Case Studies Customer Success Story - Poste Italiane

Edit This Case Study Record

	Customer Success Story - Poste Italiane ICONICS

Customer Success Story - Poste Italiane

ICONICS

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Process Control & Optimization Real-Time Location System (RTLS) Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	Poste Italiane, the national postal system of Italy, was facing challenges in managing its vast operations. The company processes over 7 billion pieces of mail in sorting centers, operates thousands of post offices, and manages thousands of employees. The company needed a solution that could provide real-time information access, enable new customer services, and reduce processing costs. The company aimed to improve several business functions, including plant supervision, monitoring and control, monitoring of production progress, support to plant management, tracking of flows within the sorting center, data collection from field systems, and integration with administrative systems. Read More
About Customer	Poste Italiane is the national postal system of Italy. The company processes over 7 billion pieces of mail in sorting centers, operates thousands of post offices, and manages thousands of employees. The company is responsible for the delivery of mail, parcels, and packages across the country. It also offers financial and insurance services, mobile telephony services, and digital services such as electronic money. The company is committed to providing high-quality services to its customers and continuously improving its operations. Read More
Solution	Poste Italiane selected ICONIC GENESIS32™ OPC Web-enabled HMI/SCADA suite including GraphWorX™32, TrendWorX™32, AlarmWorX™32, and DataWorX™32. Also chosen was the BizViz manufacturing intelligence and business visualization suite, including PortalWorX™, ReportWorX™, BridgeWorX™, and MobileHMI™. The solutions were deployed in stages across all 23 facilities in coordination with the system integrator, Elsag S.p.A., and the distributor, Digipoint. The solution provided complete end-to-end value chain integration between production- and enterprise-level information. It also provided access to real-time information, which empowered employees and managers to operate and collaborate at higher performance levels. The solution also had powerful integration capabilities in connecting to and leveraging information from several diverse data sources such as sorting, address recognition, material handling tracking, weighing and packaging, financial, and production planning systems. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Process Control & Optimization

Real-Time Location System (RTLS)

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

Poste Italiane, the national postal system of Italy, was facing challenges in managing its vast operations. The company processes over 7 billion pieces of mail in sorting centers, operates thousands of post offices, and manages thousands of employees. The company needed a solution that could provide real-time information access, enable new customer services, and reduce processing costs. The company aimed to improve several business functions, including plant supervision, monitoring and control, monitoring of production progress, support to plant management, tracking of flows within the sorting center, data collection from field systems, and integration with administrative systems.

About Customer

Poste Italiane is the national postal system of Italy. The company processes over 7 billion pieces of mail in sorting centers, operates thousands of post offices, and manages thousands of employees. The company is responsible for the delivery of mail, parcels, and packages across the country. It also offers financial and insurance services, mobile telephony services, and digital services such as electronic money. The company is committed to providing high-quality services to its customers and continuously improving its operations.

Solution

Poste Italiane selected ICONIC GENESIS32™ OPC Web-enabled HMI/SCADA suite including GraphWorX™32, TrendWorX™32, AlarmWorX™32, and DataWorX™32. Also chosen was the BizViz manufacturing intelligence and business visualization suite, including PortalWorX™, ReportWorX™, BridgeWorX™, and MobileHMI™. The solutions were deployed in stages across all 23 facilities in coordination with the system integrator, Elsag S.p.A., and the distributor, Digipoint. The solution provided complete end-to-end value chain integration between production- and enterprise-level information. It also provided access to real-time information, which empowered employees and managers to operate and collaborate at higher performance levels. The solution also had powerful integration capabilities in connecting to and leveraging information from several diverse data sources such as sorting, address recognition, material handling tracking, weighing and packaging, financial, and production planning systems.

Impact #1	Complete end-to-end value chain integration between production- and enterprise-level information.
Impact #2	Access to real-time information, which empowers employees and managers to operate and collaborate at higher performance levels.
Impact #3	Enabling decision makers to make better decisions and react faster to unexpected situations.

Impact #1

Complete end-to-end value chain integration between production- and enterprise-level information.

Impact #2

Access to real-time information, which empowers employees and managers to operate and collaborate at higher performance levels.

Impact #3

Enabling decision makers to make better decisions and react faster to unexpected situations.

Benefit #1	The level of business process automation is steadily increasing from the original 40% to the target of over 85%.

Benefit #1

The level of business process automation is steadily increasing from the original 40% to the target of over 85%.

Download PDF Version

Overview

Customer Success Story - Poste Italiane

Operational Impact

Quantitative Benefit