Customer Success Story: Lake Cities Municipal Utility Authority

Lake Cities Municipal Utility Authority had an aging infrastructure system that needed help from top to bottom. Upgrading the system was one of the organization’s biggest priorities, so that they could better maintain it. A large portion of LCMUA’s budget at the time was being spent on call-outs, false alarms and failing equipment, so the authority sought solutions to reduce these related costs. One effort involved replacing their older SCADA system. The pre-existing system was actually a combination of three competitor products, which ended up providing LCMUA personnel with three different sets of operating data. In addition to requiring a unified solution for their new HMI/ SCADA, the authority also required one that could handle Distributed Network Protocol (DNP3) communications and interface with existing Servelec Technologies Tbox combined PLC/RTU hardware installed at every lift station, pump station and elevated storage tank in their system.

Lake Cities Municipal Utility Authority (LCMUA), located in Lake Dallas, Texas, provides superior drinking water, fire protection and pressure, as well as maintains the goals within Texas Commission on Environmental Quality (TCEQ) standards in potable (drinking) water and sanitary sewer services. The authority covers the Shady Shores, Lake Dallas and Hickory Creek areas (together known as the Tri-Cities). LCMUA operates 21 lift stations, three elevated storage tanks, three ground storage tanks, ten pumps on the water side (with three altitude valves), and 46 sewer pumps on the wastewater side.