Case Studies
Customer Success Story: Integrated Receivables with Ferrero
Overview
Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Food & Beverage | |
Business Operation Sales & Marketing | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The centralized system enabled better visibility for senior management, allowing for faster decision-making and strategic planning. | |
The integrated system facilitated remote workforce enablement and management, helping Ferrero maintain KPIs better than industry averages. | |
The system balanced customer expectations and business objectives by identifying customers with genuine cash flow constraints and creating targeted collection strategies. | |
Quantitative Benefit
85% Straight-Through Processing | |
40% Increase in Collector’s Productivity | |
58% Reduction in Open Deductions | |