Azuga Case Studies Customer Success Story : Hurley and David, Inc.

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	Customer Success Story : Hurley and David, Inc. Azuga

Customer Success Story : Hurley and David, Inc.

Azuga

Technology Category	Sensors - GPS
Applicable Industries	Construction & Infrastructure
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Vehicle Telematics
Services	System Integration
Challenge	Hurley and David, Inc. was already using a GPS Tracking system, but it was proving to be too expensive and inconvenient. Every time a truck was added or removed from the fleet, the GPS system had to be installed or de-installed, which was a costly and time-consuming process. The minimum cost for this process was at least $300, not including lost productivity and customer service time. Furthermore, the existing system relied entirely on GPS for speed information and used complex calculations to determine idling times, which resulted in inaccurate data. With increasing EPA regulations on idling, the company needed accurate idle time data to properly coach their drivers. Read More
About Customer	Hurley and David, Inc. is a full-service air conditioning and heating contractor based in Springfield, MA. They offer a range of services including scheduled service checks, repairing of existing equipment, and installation of new equipment. The company is known in their community for helping customers reduce their energy bills through a thorough cost-benefits analysis. They provide quality workmanship with professional, dependable, and courteous service with their “Fixed Right or It’s FREE!” guarantee. They also have a patented Straight Forward Pricing Guide so customers know what the price is before they do the work, ensuring that customers are never charged by the hour. Read More
Solution	Hurley and David, Inc. implemented the Azuga G2 system to overcome the challenges they were facing with their previous GPS Tracking system. The Azuga G2 system provided a more cost-effective and convenient solution, eliminating the need for costly and time-consuming installation and de-installation processes. The system also provided more accurate data, particularly in relation to idling times, which was crucial for the company to comply with EPA regulations and properly coach their drivers. The Azuga G2 system also had the added benefit of providing driver behavior data, which the company could use to negotiate discounts on their vehicle premiums with insurance providers. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Construction & Infrastructure

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Vehicle Telematics

Services

System Integration

Challenge

Hurley and David, Inc. was already using a GPS Tracking system, but it was proving to be too expensive and inconvenient. Every time a truck was added or removed from the fleet, the GPS system had to be installed or de-installed, which was a costly and time-consuming process. The minimum cost for this process was at least $300, not including lost productivity and customer service time. Furthermore, the existing system relied entirely on GPS for speed information and used complex calculations to determine idling times, which resulted in inaccurate data. With increasing EPA regulations on idling, the company needed accurate idle time data to properly coach their drivers.

About Customer

Hurley and David, Inc. is a full-service air conditioning and heating contractor based in Springfield, MA. They offer a range of services including scheduled service checks, repairing of existing equipment, and installation of new equipment. The company is known in their community for helping customers reduce their energy bills through a thorough cost-benefits analysis. They provide quality workmanship with professional, dependable, and courteous service with their “Fixed Right or It’s FREE!” guarantee. They also have a patented Straight Forward Pricing Guide so customers know what the price is before they do the work, ensuring that customers are never charged by the hour.

Solution

Hurley and David, Inc. implemented the Azuga G2 system to overcome the challenges they were facing with their previous GPS Tracking system. The Azuga G2 system provided a more cost-effective and convenient solution, eliminating the need for costly and time-consuming installation and de-installation processes. The system also provided more accurate data, particularly in relation to idling times, which was crucial for the company to comply with EPA regulations and properly coach their drivers. The Azuga G2 system also had the added benefit of providing driver behavior data, which the company could use to negotiate discounts on their vehicle premiums with insurance providers.

Impact #1	The implementation of the Azuga G2 system had an immediate impact on customer service and productivity, with overtime being reduced by 10%.
Impact #2	The system provided accurate driver behavior data, which became a powerful tool for the company to negotiate discounts on their vehicle premiums with insurance providers.
Impact #3	The Azuga G2 system also helped Hurley and David enhance their go-green image. Assisted by Azuga marketing, the company rolled out a comprehensive go-green campaign across their website, social media, and local advertising to promote their commitment to environmental sustainability to their customers and their community.

Impact #1

The implementation of the Azuga G2 system had an immediate impact on customer service and productivity, with overtime being reduced by 10%.

Impact #2

The system provided accurate driver behavior data, which became a powerful tool for the company to negotiate discounts on their vehicle premiums with insurance providers.

Impact #3

The Azuga G2 system also helped Hurley and David enhance their go-green image. Assisted by Azuga marketing, the company rolled out a comprehensive go-green campaign across their website, social media, and local advertising to promote their commitment to environmental sustainability to their customers and their community.

Benefit #1	Overtime reduced by 10%

Benefit #1

Overtime reduced by 10%

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Overview

Customer Success Story : Hurley and David, Inc.

Operational Impact

Quantitative Benefit