Case Studies CUSTOMER SPOTLIGHT: Grand Casino Mille Lacs & Grand Casino Hinckley

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	CUSTOMER SPOTLIGHT: Grand Casino Mille Lacs & Grand Casino Hinckley

CUSTOMER SPOTLIGHT: Grand Casino Mille Lacs & Grand Casino Hinckley

Technology Category	Cybersecurity & Privacy - Security Compliance Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Facility Management Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	The two Grand Casino properties needed integrated point-of-sale and payment gateway solutions that would optimize food, beverage, and retail service, while securing sensitive cardholder data. The management team required advanced features and functionality to boost efficiency and reduce the risks associated with credit card acceptance. They were looking for state-of-the-art technology that could streamline operations and enhance guest service. The properties had been longtime users of the Agilysys LMS® property management system and sought a suite of Agilysys solutions to meet their needs. Read More
About Customer	Grand Casino Mille Lacs and Grand Casino Hinckley are two of Minnesota’s premiere entertainment facilities. Grand Casino Mille Lacs features a 494-room hotel, four restaurants, a fitness center, a convention facility, and several retail shopping outlets. Grand Casino Hinckley is among the largest casino hotels in the state, with 563 guest rooms, five restaurants, a fitness center, a spa, and a golf course. Both properties are owned and operated by the Mille Lacs Band of Ojibwe, a sovereign, federally recognized Indian tribe with more than 4,500 members. Read More
Solution	Agilysys provided a suite of solutions including InfoGenesis® POS, InfoGenesis Flex, and rGuest® Pay. InfoGenesis® POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support. InfoGenesis Flex provides full point-of-sale functionality on a convenient tablet device, offering a guest-centric mobile experience. rGuest® Pay is a payment gateway solution that enables secure payment processing with features like validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and EMV-ready payment devices. These solutions were chosen for their ability to streamline food, beverage, and retail operations while ensuring data security and compliance with new card security regulations. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Security Compliance

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Facility Management

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

The two Grand Casino properties needed integrated point-of-sale and payment gateway solutions that would optimize food, beverage, and retail service, while securing sensitive cardholder data. The management team required advanced features and functionality to boost efficiency and reduce the risks associated with credit card acceptance. They were looking for state-of-the-art technology that could streamline operations and enhance guest service. The properties had been longtime users of the Agilysys LMS® property management system and sought a suite of Agilysys solutions to meet their needs.

About Customer

Grand Casino Mille Lacs and Grand Casino Hinckley are two of Minnesota’s premiere entertainment facilities. Grand Casino Mille Lacs features a 494-room hotel, four restaurants, a fitness center, a convention facility, and several retail shopping outlets. Grand Casino Hinckley is among the largest casino hotels in the state, with 563 guest rooms, five restaurants, a fitness center, a spa, and a golf course. Both properties are owned and operated by the Mille Lacs Band of Ojibwe, a sovereign, federally recognized Indian tribe with more than 4,500 members.

Solution

Agilysys provided a suite of solutions including InfoGenesis® POS, InfoGenesis Flex, and rGuest® Pay. InfoGenesis® POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support. InfoGenesis Flex provides full point-of-sale functionality on a convenient tablet device, offering a guest-centric mobile experience. rGuest® Pay is a payment gateway solution that enables secure payment processing with features like validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and EMV-ready payment devices. These solutions were chosen for their ability to streamline food, beverage, and retail operations while ensuring data security and compliance with new card security regulations.

Impact #1	The integration of Agilysys solutions has streamlined food, beverage, and retail operations at both Grand Casino properties.
Impact #2	The advanced features and functionality of the solutions have boosted operational efficiency.
Impact #3	The robust payment gateway solution has reduced the risks associated with credit card acceptance.

Impact #1

The integration of Agilysys solutions has streamlined food, beverage, and retail operations at both Grand Casino properties.

Impact #2

The advanced features and functionality of the solutions have boosted operational efficiency.

Impact #3

The robust payment gateway solution has reduced the risks associated with credit card acceptance.

Benefit #1	Grand Casino Mille Lacs features a 494-room hotel.
Benefit #2	Grand Casino Hinckley has 563 guest rooms.
Benefit #3	The properties have reduced annual PCI audit costs through validated Point-to-Point Encryption (P2PE).

Benefit #1

Grand Casino Mille Lacs features a 494-room hotel.

Benefit #2

Grand Casino Hinckley has 563 guest rooms.

Benefit #3

The properties have reduced annual PCI audit costs through validated Point-to-Point Encryption (P2PE).

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Overview

CUSTOMER SPOTLIGHT: Grand Casino Mille Lacs & Grand Casino Hinckley

Operational Impact

Quantitative Benefit