Element Fleet Management Case Studies Customer Service Case Study: Fleet Management in Consumer Goods Industry

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	Customer Service Case Study: Fleet Management in Consumer Goods Industry Element Fleet Management

Customer Service Case Study: Fleet Management in Consumer Goods Industry

Element Fleet Management

Technology Category	Functional Applications - Fleet Management Systems (FMS)
Applicable Industries	Consumer Goods
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management
Services	System Integration
Challenge	The customer, a company in the consumer goods industry, was experiencing declining service levels with their current fleet management company. Their drivers were not receiving the level of customer service and support they required to keep them and their vehicles on the road and in compliance. The customer initiated an RFP process to review products and services provided by major fleet management companies to improve their service levels. Read More
About Customer	The customer is a company in the consumer goods industry. They have a total fleet size of 270 vehicles, which are used for sales purposes. The company was previously working with a different fleet management company but was dissatisfied with the declining service levels. The drivers were not receiving the necessary support to keep their vehicles on the road and in compliance. As a result, the company initiated an RFP process to review the products and services provided by other major fleet management companies. Read More
Solution	The customer selected Element Fleet Management based on RFP responses and demonstrated service levels. The customer enrolled in several services and was impressed with the implementation team and the entire onboarding process. Customer service levels improved dramatically and the customer had clear visibility into their total fleet expenses through Element’s online reporting tools. Element works closely with the fleet manager to administer the fleet program and ensure drivers’ needs are being met while saving the customer time and money on its fleet. Based on recommendations from Element, the customer moved from non-required SUVs to safer, more cost efficient 4WD sedans. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Consumer Goods

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Services

System Integration

Challenge

The customer, a company in the consumer goods industry, was experiencing declining service levels with their current fleet management company. Their drivers were not receiving the level of customer service and support they required to keep them and their vehicles on the road and in compliance. The customer initiated an RFP process to review products and services provided by major fleet management companies to improve their service levels.

About Customer

The customer is a company in the consumer goods industry. They have a total fleet size of 270 vehicles, which are used for sales purposes. The company was previously working with a different fleet management company but was dissatisfied with the declining service levels. The drivers were not receiving the necessary support to keep their vehicles on the road and in compliance. As a result, the company initiated an RFP process to review the products and services provided by other major fleet management companies.

Solution

The customer selected Element Fleet Management based on RFP responses and demonstrated service levels. The customer enrolled in several services and was impressed with the implementation team and the entire onboarding process. Customer service levels improved dramatically and the customer had clear visibility into their total fleet expenses through Element’s online reporting tools. Element works closely with the fleet manager to administer the fleet program and ensure drivers’ needs are being met while saving the customer time and money on its fleet. Based on recommendations from Element, the customer moved from non-required SUVs to safer, more cost efficient 4WD sedans.

Impact #1	The customer service levels improved dramatically after the implementation of Element Fleet Management's services.
Impact #2	The customer had clear visibility into their total fleet expenses through Element’s online reporting tools.
Impact #3	Element worked closely with the fleet manager to administer the fleet program and ensure drivers’ needs were being met.

Impact #1

The customer service levels improved dramatically after the implementation of Element Fleet Management's services.

Impact #2

The customer had clear visibility into their total fleet expenses through Element’s online reporting tools.

Impact #3

Element worked closely with the fleet manager to administer the fleet program and ensure drivers’ needs were being met.

Benefit #1	350% improvement from 2013 to 2015 in driver safety scores
Benefit #2	The customer reduced their fleet expenses by $650,000 in 2015

Benefit #1

350% improvement from 2013 to 2015 in driver safety scores

Benefit #2

The customer reduced their fleet expenses by $650,000 in 2015

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Overview

Customer Service Case Study: Fleet Management in Consumer Goods Industry

Operational Impact

Quantitative Benefit