Software AG Case Studies Customer-Focused Success Built on a Relationship Transcending the Years

Edit This Case Study Record

	Customer-Focused Success Built on a Relationship Transcending the Years Software AG

Customer-Focused Success Built on a Relationship Transcending the Years

Software AG

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Retail
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Supply Chain Visibility Inventory Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The company, a global federation of autonomous DIY retailer networks, was facing challenges due to rapid year-over-year growth, disparate data systems, complex per-brand needs, and a transition from products to solutions. The market was being disrupted by large online retailers, changing international trade agreements, and customers who wanted the power of mobile and the web when they shop. The company needed to pivot from merely selling products to selling service-based solutions. This required preparing all of its businesses, operating in different countries and under differing regulatory regimes, to be agile enough to offer new capabilities, new products, and new service models for a changing type of consumer. Read More
About Customer	The customer is a global federation of autonomous companies that operates one of the largest Do-It-Yourself (DIY) retailer networks in the world. Its brands, which are sold in more than a dozen countries, help millions of customers turn their home improvement and decorating dreams into reality. The company is known for its focus on sustainable homes and generates revenues in the tens of billions each year. Despite facing challenges from large online retailers and changing international trade agreements, the company has maintained strong growth of more than 4 percent a year. Read More
Solution	The company partnered with Software AG to implement a range of solutions, including webMethods for integration and business process management, and ARIS for Enterprise Architecture in Italian markets. The two companies created a co-innovation team to find new ways to monetize creative solutions and workflows. The company also proposed a new billing format, moving from a per-solution billing to being billed per transaction. This allowed the company to scale what it paid in a way directly coupled to its own profitable transactions, eliminating risk. The focus on per-transaction billing meant that as the company increased capacity, both companies benefited. From April 2016 to July 2017, transactions being handled increased from 300,000 a month to 1.3 billion. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Supply Chain Visibility

Inventory Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The company, a global federation of autonomous DIY retailer networks, was facing challenges due to rapid year-over-year growth, disparate data systems, complex per-brand needs, and a transition from products to solutions. The market was being disrupted by large online retailers, changing international trade agreements, and customers who wanted the power of mobile and the web when they shop. The company needed to pivot from merely selling products to selling service-based solutions. This required preparing all of its businesses, operating in different countries and under differing regulatory regimes, to be agile enough to offer new capabilities, new products, and new service models for a changing type of consumer.

About Customer

The customer is a global federation of autonomous companies that operates one of the largest Do-It-Yourself (DIY) retailer networks in the world. Its brands, which are sold in more than a dozen countries, help millions of customers turn their home improvement and decorating dreams into reality. The company is known for its focus on sustainable homes and generates revenues in the tens of billions each year. Despite facing challenges from large online retailers and changing international trade agreements, the company has maintained strong growth of more than 4 percent a year.

Solution

The company partnered with Software AG to implement a range of solutions, including webMethods for integration and business process management, and ARIS for Enterprise Architecture in Italian markets. The two companies created a co-innovation team to find new ways to monetize creative solutions and workflows. The company also proposed a new billing format, moving from a per-solution billing to being billed per transaction. This allowed the company to scale what it paid in a way directly coupled to its own profitable transactions, eliminating risk. The focus on per-transaction billing meant that as the company increased capacity, both companies benefited. From April 2016 to July 2017, transactions being handled increased from 300,000 a month to 1.3 billion.

Impact #1	Achieved 1.3 billion transactions a month
Impact #2	Integrated 1,000 applications
Impact #3	Handled millions of messages in real time

Impact #1

Achieved 1.3 billion transactions a month

Impact #2

Integrated 1,000 applications

Impact #3

Handled millions of messages in real time

Benefit #1	Transactions increased from 300,000 a month to 1.3 billion
Benefit #2	Expect to hit 2 billion transactions a month by the end of the year

Benefit #1

Transactions increased from 300,000 a month to 1.3 billion

Benefit #2

Expect to hit 2 billion transactions a month by the end of the year

Download PDF Version

Overview

Customer-Focused Success Built on a Relationship Transcending the Years

Operational Impact

Quantitative Benefit