Case Studies Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce

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	Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce

Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems Networks & Connectivity - Cellular
Applicable Industries	Recycling & Waste Management Transportation
Applicable Functions	Field Services Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Reinis, a waste services company, faced the challenge of staying ahead in the evolving waste industry while focusing on customer needs. The company anticipated a shift towards collecting waste only when needed, which required a move away from static routes to dynamic collection. This change necessitated optimizing processes to increase customer focus and efficiency. Reinis needed to ensure that both clients and personnel were prioritized in addressing ICT-related questions. The company had been satisfied with AMCS back-office software for over 18 years and wanted to complement it with a solution that could handle dynamic collection and improve customer service. Read More
About Customer	Reinis is a waste services company that prides itself on being 'Near, Flexible, Beneficial.' The company employs 65 enthusiastic and skilled workers who are engaged in various services, including the collection of household and industrial waste, manual and machine sweeping, graffiti removal, pest control, weed control, and smoothness control. Reinis is committed to staying ahead in the changing waste industry by focusing on customer needs and optimizing its processes. The company has been using AMCS back-office software for over 18 years and aims to enhance its customer-centric services and reduce CO2 emissions through innovative solutions. Read More
Solution	Reinis implemented the Mobile Workforce solution to address its challenges. This solution seamlessly integrates with their existing back-office systems and allows drivers to execute added orders throughout the day. The Mobile Workforce solution is user-friendly and can be operated easily, even by those familiar with using a phone. It also includes features like real-time order handling, container registration, time registration of vehicle personnel, and mileage tracking, all in a digital format. This digitization reduces errors and administrative work, leading to more efficient operations. Additionally, the solution supports multilingual capabilities and offers better control over orders and their fulfillment. The use of an iPad with Mobile Workforce for collecting textiles ensures the quality of collected materials and enhances customer-specific delivery and retrieval systems. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Networks & Connectivity - Cellular

Applicable Industries

Recycling & Waste Management

Transportation

Applicable Functions

Field Services

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Reinis, a waste services company, faced the challenge of staying ahead in the evolving waste industry while focusing on customer needs. The company anticipated a shift towards collecting waste only when needed, which required a move away from static routes to dynamic collection. This change necessitated optimizing processes to increase customer focus and efficiency. Reinis needed to ensure that both clients and personnel were prioritized in addressing ICT-related questions. The company had been satisfied with AMCS back-office software for over 18 years and wanted to complement it with a solution that could handle dynamic collection and improve customer service.

About Customer

Reinis is a waste services company that prides itself on being 'Near, Flexible, Beneficial.' The company employs 65 enthusiastic and skilled workers who are engaged in various services, including the collection of household and industrial waste, manual and machine sweeping, graffiti removal, pest control, weed control, and smoothness control. Reinis is committed to staying ahead in the changing waste industry by focusing on customer needs and optimizing its processes. The company has been using AMCS back-office software for over 18 years and aims to enhance its customer-centric services and reduce CO2 emissions through innovative solutions.

Solution

Reinis implemented the Mobile Workforce solution to address its challenges. This solution seamlessly integrates with their existing back-office systems and allows drivers to execute added orders throughout the day. The Mobile Workforce solution is user-friendly and can be operated easily, even by those familiar with using a phone. It also includes features like real-time order handling, container registration, time registration of vehicle personnel, and mileage tracking, all in a digital format. This digitization reduces errors and administrative work, leading to more efficient operations. Additionally, the solution supports multilingual capabilities and offers better control over orders and their fulfillment. The use of an iPad with Mobile Workforce for collecting textiles ensures the quality of collected materials and enhances customer-specific delivery and retrieval systems.

Impact #1	Reinis realized significant operational improvements with the implementation of Mobile Workforce. The solution led to a 30% savings on mileage in the first month, directly reducing costs and CO2 emissions. Communication with clients improved as both drivers and dispatchers were connected to the system, allowing for instant sharing of customer-file-attached photographs. The ease of use and intuitive interface of the Mobile Workforce solution resulted in content personnel and increased productivity. The digitization of processes reduced errors and administrative procedures, leading to more efficient operations. The solution's multilingual support and user-friendly design further enhanced its adoption and effectiveness.

Impact #1

Reinis realized significant operational improvements with the implementation of Mobile Workforce. The solution led to a 30% savings on mileage in the first month, directly reducing costs and CO2 emissions. Communication with clients improved as both drivers and dispatchers were connected to the system, allowing for instant sharing of customer-file-attached photographs. The ease of use and intuitive interface of the Mobile Workforce solution resulted in content personnel and increased productivity. The digitization of processes reduced errors and administrative procedures, leading to more efficient operations. The solution's multilingual support and user-friendly design further enhanced its adoption and effectiveness.

Benefit #1	30% savings on mileage in the first month
Benefit #2	Reduction in CO2 emissions
Benefit #3	ROI of less than 6 months

Benefit #1

30% savings on mileage in the first month

Benefit #2

Reduction in CO2 emissions

Benefit #3

ROI of less than 6 months

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Overview

Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce

Operational Impact

Quantitative Benefit