RIB Software Case Studies Customer Alliance Case Study

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	Customer Alliance Case Study RIB Software

Customer Alliance Case Study

RIB Software

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Software
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Quality Analytics Remote Asset Management
Services	Data Science Services
Challenge	Customer Alliance, a company that provides a rating system for the hotel industry, faced several challenges. Their data was spread across multiple systems, including MySQL databases, SugarCRM, and CSV files, making it difficult to consolidate and analyze. They needed to track the performance of their sales team on an hourly basis to ensure efficiency and productivity. Additionally, they wanted to combine data from sales and customer support to gain a comprehensive view of their operations and customer interactions. Read More
About Customer	Customer Alliance is a company based in Berlin, Germany, that operates in the Software as a Service industry. They provide a rating system for the hotel industry, aiming to review and analyze customer data. The goal of their service is to generate a large amount of high-quality customer reviews, which in turn helps hotels to attract more visitors and bookings through their websites. The company required a SaaS-based analytics solution that required minimal IT involvement, easy integration with SugarCRM, and reliable customer support. Read More
Solution	The company implemented datapine, a SaaS-based analytics solution that required minimal IT involvement. This solution was easily integrated with SugarCRM, providing a unified platform for data analysis. datapine's interactive, real-time dashboards delivered detailed information that enabled the sales representatives to identify and evaluate sales prospects much faster and more accurately. The management team was also provided with mobile access to all dashboards, allowing them to browse charts and tables, filter information of interest, and drill into reports for more detail on the go. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Software

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Quality Analytics

Remote Asset Management

Services

Data Science Services

Challenge

Customer Alliance, a company that provides a rating system for the hotel industry, faced several challenges. Their data was spread across multiple systems, including MySQL databases, SugarCRM, and CSV files, making it difficult to consolidate and analyze. They needed to track the performance of their sales team on an hourly basis to ensure efficiency and productivity. Additionally, they wanted to combine data from sales and customer support to gain a comprehensive view of their operations and customer interactions.

About Customer

Customer Alliance is a company based in Berlin, Germany, that operates in the Software as a Service industry. They provide a rating system for the hotel industry, aiming to review and analyze customer data. The goal of their service is to generate a large amount of high-quality customer reviews, which in turn helps hotels to attract more visitors and bookings through their websites. The company required a SaaS-based analytics solution that required minimal IT involvement, easy integration with SugarCRM, and reliable customer support.

Solution

The company implemented datapine, a SaaS-based analytics solution that required minimal IT involvement. This solution was easily integrated with SugarCRM, providing a unified platform for data analysis. datapine's interactive, real-time dashboards delivered detailed information that enabled the sales representatives to identify and evaluate sales prospects much faster and more accurately. The management team was also provided with mobile access to all dashboards, allowing them to browse charts and tables, filter information of interest, and drill into reports for more detail on the go.

Impact #1	Better customer insights and decision-making: datapine provided compact and insightful customer data, enabling the company to react to current trends and opportunities much faster.
Impact #2	Increased operational efficiency: The implementation of datapine enabled the company to evaluate past and existing sales initiatives, leading to the identification and evaluation of sales prospects much faster and more accurately.
Impact #3	Increased productivity: The management team was able to access all dashboards on the go, leveraging the iPad’s native, touch-screen functionality to browse charts and tables, filter to information of interest and drill into reports for more detail.

Impact #1

Better customer insights and decision-making: datapine provided compact and insightful customer data, enabling the company to react to current trends and opportunities much faster.

Impact #2

Increased operational efficiency: The implementation of datapine enabled the company to evaluate past and existing sales initiatives, leading to the identification and evaluation of sales prospects much faster and more accurately.

Impact #3

Increased productivity: The management team was able to access all dashboards on the go, leveraging the iPad’s native, touch-screen functionality to browse charts and tables, filter to information of interest and drill into reports for more detail.

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Overview

Customer Alliance Case Study

Operational Impact