ScreenSteps Case Studies Cushman & Wakefield's Successful Implementation of a Centralized Knowledge Management Solution

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	Cushman & Wakefield's Successful Implementation of a Centralized Knowledge Management Solution ScreenSteps

Cushman & Wakefield's Successful Implementation of a Centralized Knowledge Management Solution

ScreenSteps

Applicable Industries	Education
Use Cases	Virtual Training
Services	Training
Challenge	Cushman & Wakefield, like many international service firms, faced significant challenges in training employees on internal policies and procedures. The primary issue was the scattered nature of resources, making it difficult for employees to find the right training content when needed. The company needed a centralized knowledge base where Subject Matter Experts (SMEs) could contribute their knowledge, and employees could easily access this information. Additionally, the Senior Training Manager, Derek, aimed to enhance the employee experience of using training materials and gain more control over the content and format of the knowledge base. Read More
About Customer	Cushman & Wakefield is an international service firm that, like many others, faces challenges in training employees on internal policies and procedures. The company needed a solution that would allow SMEs to contribute their knowledge to a centralized database, which could then be easily accessed by employees. The Senior Training Manager, Derek, was particularly interested in improving the employee experience of using training materials and having more control over the content and format of the knowledge base. Read More
Solution	The company adopted ScreenSteps, a knowledge management solution, to address these challenges. Derek's initial focus was to consolidate all existing training resources into ScreenSteps. This process involved reaching out to SMEs to contribute their expertise to the knowledge base. Once the content was in ScreenSteps, it was easy to organize, making it more accessible for employees. The solution provided a platform where Derek could control the type and format of content, ensuring that only relevant and useful information was included in the knowledge base. The ease of search functionality in ScreenSteps significantly improved the employee experience of using training materials. Read More Log in to view content
Contents

Applicable Industries

Education

Use Cases

Virtual Training

Services

Training

Challenge

Cushman & Wakefield, like many international service firms, faced significant challenges in training employees on internal policies and procedures. The primary issue was the scattered nature of resources, making it difficult for employees to find the right training content when needed. The company needed a centralized knowledge base where Subject Matter Experts (SMEs) could contribute their knowledge, and employees could easily access this information. Additionally, the Senior Training Manager, Derek, aimed to enhance the employee experience of using training materials and gain more control over the content and format of the knowledge base.

About Customer

Cushman & Wakefield is an international service firm that, like many others, faces challenges in training employees on internal policies and procedures. The company needed a solution that would allow SMEs to contribute their knowledge to a centralized database, which could then be easily accessed by employees. The Senior Training Manager, Derek, was particularly interested in improving the employee experience of using training materials and having more control over the content and format of the knowledge base.

Solution

The company adopted ScreenSteps, a knowledge management solution, to address these challenges. Derek's initial focus was to consolidate all existing training resources into ScreenSteps. This process involved reaching out to SMEs to contribute their expertise to the knowledge base. Once the content was in ScreenSteps, it was easy to organize, making it more accessible for employees. The solution provided a platform where Derek could control the type and format of content, ensuring that only relevant and useful information was included in the knowledge base. The ease of search functionality in ScreenSteps significantly improved the employee experience of using training materials.

Impact #1	The implementation of ScreenSteps as a centralized knowledge management solution has significantly improved the operational efficiency of Cushman & Wakefield. Employees now find it easier to locate the right training content when they need it, enhancing their experience and potentially improving their performance. The ability to control the type and format of content in the knowledge base has ensured that only relevant and useful information is included, reducing clutter and improving the quality of the knowledge base. The high usage and engagement with the platform indicate its success in meeting the company's needs.

Impact #1

The implementation of ScreenSteps as a centralized knowledge management solution has significantly improved the operational efficiency of Cushman & Wakefield. Employees now find it easier to locate the right training content when they need it, enhancing their experience and potentially improving their performance. The ability to control the type and format of content in the knowledge base has ensured that only relevant and useful information is included, reducing clutter and improving the quality of the knowledge base. The high usage and engagement with the platform indicate its success in meeting the company's needs.

Benefit #1	Over 20,000 views on the knowledge management solution, indicating high usage and engagement.
Benefit #2	Consolidation of all existing training resources into one platform, reducing redundancy and improving efficiency.

Benefit #1

Over 20,000 views on the knowledge management solution, indicating high usage and engagement.

Benefit #2

Consolidation of all existing training resources into one platform, reducing redundancy and improving efficiency.

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Overview

Cushman & Wakefield's Successful Implementation of a Centralized Knowledge Management Solution

Operational Impact

Quantitative Benefit