NAVEX Case Studies Currys Streamlines Case Management Process Using EthicsPoint®

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	Currys Streamlines Case Management Process Using EthicsPoint® NAVEX

Currys Streamlines Case Management Process Using EthicsPoint®

NAVEX

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Retail
Applicable Functions	Business Operation Human Resources
Use Cases	Predictive Quality Analytics Process Control & Optimization
Services	Data Science Services System Integration
Challenge	Before transferring to NAVEX EthicsPoint, Currys had no case management system, working from an online reporting platform and manually downloading spreadsheets into an Excel tracking table – a time-consuming manual process. The Compliance Team, which manages and monitors Currys whistleblowing cases, needed a modernized system that would streamline, save time, and add GDPR security when dealing with reports. In addition, Currys’ old whistleblowing system had no automatic functions reporting on enhanced data analytics, limiting the Compliance Team in its effectiveness and efficiency of tracking case types, numbers, potential areas of concern, and topic trends. Read More
About Customer	Currys PLC is a leading omnichannel retailer of technology products and services, operating through online and 830 stores in 8 countries. They help everyone enjoy amazing technology, however they choose to shop with them. The business was founded in 1884. The company has over 32,000 employees and was looking to modernize, speed up and secure the case management process and track reporting analytics and statistics. Read More
Solution	With the new system, Currys can manage all raised reports on one holistic platform, rather than downloading reports case by case. Ongoing monthly one-to-one check ins between NAVEX and Currys also help ensure that the solution continues to support and meet the company’s needs. Analytics are one of the most helpful features of NAVEX EthicsPoint. With the ability to view dashboards and have visual representations of the data coming in, it makes it easier to spot trends and gain a better company overview – a prospect that the Currys board of directors were highly interested in but, until implementing EthicsPoint, had limited ability to achieve. Alongside the NAVEX EthicsPoint platform, members of the Currys’ Compliance Team continue to attend NAVEX virtual webinars. The webinars help keep the team up to date with the ongoing EU Whistleblower Protection Directive country transpositions, gain insights into the planned UK Whistleblowing Bill, and provide them with the opportunity to ask questions. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Retail

Applicable Functions

Business Operation

Human Resources

Use Cases

Predictive Quality Analytics

Process Control & Optimization

Services

Data Science Services

System Integration

Challenge

Before transferring to NAVEX EthicsPoint, Currys had no case management system, working from an online reporting platform and manually downloading spreadsheets into an Excel tracking table – a time-consuming manual process. The Compliance Team, which manages and monitors Currys whistleblowing cases, needed a modernized system that would streamline, save time, and add GDPR security when dealing with reports. In addition, Currys’ old whistleblowing system had no automatic functions reporting on enhanced data analytics, limiting the Compliance Team in its effectiveness and efficiency of tracking case types, numbers, potential areas of concern, and topic trends.

About Customer

Currys PLC is a leading omnichannel retailer of technology products and services, operating through online and 830 stores in 8 countries. They help everyone enjoy amazing technology, however they choose to shop with them. The business was founded in 1884. The company has over 32,000 employees and was looking to modernize, speed up and secure the case management process and track reporting analytics and statistics.

Solution

With the new system, Currys can manage all raised reports on one holistic platform, rather than downloading reports case by case. Ongoing monthly one-to-one check ins between NAVEX and Currys also help ensure that the solution continues to support and meet the company’s needs. Analytics are one of the most helpful features of NAVEX EthicsPoint. With the ability to view dashboards and have visual representations of the data coming in, it makes it easier to spot trends and gain a better company overview – a prospect that the Currys board of directors were highly interested in but, until implementing EthicsPoint, had limited ability to achieve. Alongside the NAVEX EthicsPoint platform, members of the Currys’ Compliance Team continue to attend NAVEX virtual webinars. The webinars help keep the team up to date with the ongoing EU Whistleblower Protection Directive country transpositions, gain insights into the planned UK Whistleblowing Bill, and provide them with the opportunity to ask questions.

Impact #1	The key outcomes of implementing EthicsPoint resulted in Currys’ being able to save time, align case management processes and deep dive into whistleblowing reports.
Impact #2	Also, because of the EthicsPoint data analysis tools, the Currys Compliance Team can now submit quarterly whistleblowing reports and data to the board – data slides and word documents that define themes, spikes, volumes, and patterns for that time period.
Impact #3	In addition, the team now creates a specifically requested in-depth quarterly paper on bullying, harassment, and discrimination cases to share with leadership.

Impact #1

The key outcomes of implementing EthicsPoint resulted in Currys’ being able to save time, align case management processes and deep dive into whistleblowing reports.

Impact #2

Also, because of the EthicsPoint data analysis tools, the Currys Compliance Team can now submit quarterly whistleblowing reports and data to the board – data slides and word documents that define themes, spikes, volumes, and patterns for that time period.

Impact #3

In addition, the team now creates a specifically requested in-depth quarterly paper on bullying, harassment, and discrimination cases to share with leadership.

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Overview

Currys Streamlines Case Management Process Using EthicsPoint®

Operational Impact