Infosys Case Studies Cummins Streamlines its Order Management Process with Infosys

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	Cummins Streamlines its Order Management Process with Infosys Infosys

Cummins Streamlines its Order Management Process with Infosys

Infosys

Applicable Industries	Equipment & Machinery
Applicable Functions	Sales & Marketing
Services	Software Design & Engineering Services
Challenge	Cummins Power Generation BU launched Frontier program which will allow a common, global order-management system that will enable its customers to receive the right product at the right price at the right time. Read More
About Customer	Cummins Inc. is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products, with 54,000 employees. Read More
Customer Name	Cummins Inc. Read More
Solution	Infosys analyzed business requirements and developed solution footprint for SOLAR involving Oracle Configuration Development, Oracle Advanced Pricing, Oracle iStore and Oracle Order Management. Software Components - Oracle E-Business Suite (including Oracle iStore, Order Management, Advanced Pricing and Oracle Configurator) Read More Log in to view content
Contents

Applicable Industries

Equipment & Machinery

Applicable Functions

Sales & Marketing

Services

Software Design & Engineering Services

Challenge

Cummins Power Generation BU launched Frontier program which will allow a common, global order-management system that will enable its customers to receive the right product at the right price at the right time.

About Customer

Cummins Inc. is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products, with 54,000 employees.

Customer Name

Cummins Inc.

Solution

Infosys analyzed business requirements and developed solution footprint for SOLAR involving Oracle Configuration Development, Oracle Advanced Pricing, Oracle iStore and Oracle Order Management.

Software Components
- Oracle E-Business Suite (including Oracle iStore, Order Management, Advanced Pricing and Oracle Configurator)

Impact #1	[Product Improvement - Customer Satisfaction] SOLAR provides a user-friendly description for global customers with globalized terminology across regions, plants and types of products.
Impact #2	[Data Management - Data Availability] SOLAR provides access to complete customer order information.
Impact #3	[Management Effectiveness - Internal Collaboration] Deeper integration of information across departments and business units improves internal collaboration.

Impact #1

[Product Improvement - Customer Satisfaction]
SOLAR provides a user-friendly description for global customers with globalized terminology across regions, plants and types of products.

Impact #2

[Data Management - Data Availability]
SOLAR provides access to complete customer order information.

Impact #3

[Management Effectiveness - Internal Collaboration]
Deeper integration of information across departments and business units improves internal collaboration.

Benefit #1	Order errors reduced more than 70% and order management productivity improved by 50%.
Benefit #2	Sale cycle time reduced by 67%.
Benefit #3	Unplanned overtime labor hours reduced by 20%

Benefit #1

Order errors reduced more than 70% and order management productivity improved by 50%.

Benefit #2

Sale cycle time reduced by 67%.

Benefit #3

Unplanned overtime labor hours reduced by 20%

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Overview

Cummins Streamlines its Order Management Process with Infosys

Operational Impact

Quantitative Benefit