Case Studies
Cumberland waste gets a digital ‘pick me up’
Overview
Application Infrastructure & Middleware - API Integration & Management Functional Applications - Remote Monitoring & Control Systems Platform as a Service (PaaS) - Application Development Platforms | |
Cities & Municipalities Recycling & Waste Management | |
Business Operation Facility Management | |
Digital Thread Process Control & Optimization Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
The solution provided increased visibility into the day-to-day running of the Council's waste services operation, allowing staff to view resident usage reports and generate performance reports. | |
The Customer Services Team experienced a significant reduction in the number of telephone enquiries for booking services, improving overall efficiency. | |
The digitalization of forms for the roads and waste services team improved efficiency, removed inaccuracies, and reduced time lags associated with paper-based forms. | |
Quantitative Benefit
Since going live in October 2017, the service has handled more than 100,000 bookings. | |
The solution provided Council with performance statistics of the waste collection team. | |