Case Studies Crystal Springs Resort Selects InfoGenesis® POS Solution for Enhanced Guest Experiences Across Multiple Properties

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	Crystal Springs Resort Selects InfoGenesis® POS Solution for Enhanced Guest Experiences Across Multiple Properties

Crystal Springs Resort Selects InfoGenesis® POS Solution for Enhanced Guest Experiences Across Multiple Properties

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Inventory Management Systems Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	As a large resort with numerous food and beverage outlets, Crystal Springs required a robust yet highly adaptable and functional point-of-sale solution that could be implemented and operated with ease across the enterprise. The resort needed a system that would provide a more seamless guest experience across the properties and ensure ease-of-use and mobility for the staff. Additionally, the solution needed to unify all food and beverage outlets to allow for seamless operation and service. Read More
About Customer	Crystal Springs Resort is an acclaimed four-season resort destination in the New York Metro area. Located in the rolling farmland of New Jersey, the resort is just an hour’s drive from New York City. Crystal Springs Resort’s 4,000+ acre getaway is a playground for all ages, offering a wide range of activities and amenities. The resort features numerous food and beverage outlets, making it a complex operation that requires efficient and effective management solutions to ensure a high level of guest satisfaction. Read More
Solution	Crystal Springs Resort selected InfoGenesis® POS as the point-of-sale system to be implemented across the multiproperty resort. This solution was chosen to provide a more seamless guest experience and ensure ease-of-use and mobility for the staff. InfoGenesis® POS offers scalable capabilities that enable the resort to increase synergies between its properties by unifying all food and beverage outlets. This allows for seamless operation and service, enhancing the overall guest experience. Additionally, the resort implemented rGuest® Pay, a secure payment processing solution that provides access to validated P2PE and EMV payment gateways. rGuest® Pay brings efficiency with mobile-ready devices and chip-card acceptance, ensuring comprehensive, next-generation payment security with every credit card transaction. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Inventory Management Systems

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

As a large resort with numerous food and beverage outlets, Crystal Springs required a robust yet highly adaptable and functional point-of-sale solution that could be implemented and operated with ease across the enterprise. The resort needed a system that would provide a more seamless guest experience across the properties and ensure ease-of-use and mobility for the staff. Additionally, the solution needed to unify all food and beverage outlets to allow for seamless operation and service.

About Customer

Crystal Springs Resort is an acclaimed four-season resort destination in the New York Metro area. Located in the rolling farmland of New Jersey, the resort is just an hour’s drive from New York City. Crystal Springs Resort’s 4,000+ acre getaway is a playground for all ages, offering a wide range of activities and amenities. The resort features numerous food and beverage outlets, making it a complex operation that requires efficient and effective management solutions to ensure a high level of guest satisfaction.

Solution

Crystal Springs Resort selected InfoGenesis® POS as the point-of-sale system to be implemented across the multiproperty resort. This solution was chosen to provide a more seamless guest experience and ensure ease-of-use and mobility for the staff. InfoGenesis® POS offers scalable capabilities that enable the resort to increase synergies between its properties by unifying all food and beverage outlets. This allows for seamless operation and service, enhancing the overall guest experience. Additionally, the resort implemented rGuest® Pay, a secure payment processing solution that provides access to validated P2PE and EMV payment gateways. rGuest® Pay brings efficiency with mobile-ready devices and chip-card acceptance, ensuring comprehensive, next-generation payment security with every credit card transaction.

Impact #1	The implementation of InfoGenesis® POS has enabled Crystal Springs Resort to unify all food and beverage outlets, allowing for seamless operation and service across the properties.
Impact #2	The intuitive touchscreen interface of InfoGenesis® POS has made it easier for staff to operate the system, enhancing their efficiency and productivity.
Impact #3	The centralized configuration and rapid deployment of InfoGenesis® POS have allowed the resort to quickly leverage next-generation point-of-sale technology to transform the guest service experience.

Impact #1

The implementation of InfoGenesis® POS has enabled Crystal Springs Resort to unify all food and beverage outlets, allowing for seamless operation and service across the properties.

Impact #2

The intuitive touchscreen interface of InfoGenesis® POS has made it easier for staff to operate the system, enhancing their efficiency and productivity.

Impact #3

The centralized configuration and rapid deployment of InfoGenesis® POS have allowed the resort to quickly leverage next-generation point-of-sale technology to transform the guest service experience.

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Overview

Crystal Springs Resort Selects InfoGenesis® POS Solution for Enhanced Guest Experiences Across Multiple Properties

Operational Impact