Case Studies
crowdSPRING: Providing Services for the Creative Community
Overview
Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms | |
Professional Service Software | |
Business Operation | |
Software Design & Engineering Services System Integration | |
Operational Impact
Zendesk allowed crowdSPRING to scale their customer support operations efficiently, accommodating a growing user base from 400 to 70,000 users. | |
The flexibility of Zendesk’s API enabled crowdSPRING to create customized support forums tailored to their specific needs. | |
With Zendesk, crowdSPRING was able to maintain a high level of customer service with a small support team, consisting of two full-time agents, one part-time agent, and the two founders. | |
Quantitative Benefit
In less than 2 years, crowdSPRING handled 40,000 service requests. | |
crowdSPRING scaled their user base to 70,000 users with the help of Zendesk. | |