Sisense
Case Studies
Crowd Media Turns Messy Data into Powerful Insights
Overview
Crowd Media Turns Messy Data into Powerful InsightsSisense |
Application Infrastructure & Middleware - Data Visualization Analytics & Modeling - Predictive Analytics | |
Software Professional Service | |
Business Operation Sales & Marketing Quality Assurance | |
System Integration Data Science Services Training | |
Operational Impact
The operations department uses Sisense to generate a report that shows the response rate of individual researchers, and the researchers whose answers led to customers returning to ask more questions. This reveals who the best researchers are, and also enables the operations managers to improve the work of the other researchers. | |
The finance department uses Sisense to visually represent data for board reports. | |
Crowd Media plans to launch a new line of products soon, focused on mobile apps delivering expert assistance on a variety of topics. They plan to use Sisense to track data gathered from these apps and expect to see similar global success as they have with their current products. | |
Quantitative Benefit
Crowd Media manages and mobilizes a team of over 1000+ dedicated researchers. | |
The team works in 28 languages, across 40 countries. | |
They answer millions of questions per year. | |