RingCentral
Case Studies
Cresa's Global Expansion Enabled by RingCentral's Cloud Communications
Overview
Cresa's Global Expansion Enabled by RingCentral's Cloud CommunicationsRingCentral |
Platform as a Service (PaaS) - Application Development Platforms Robots - Wheeled Robots | |
Buildings Telecommunications | |
Personnel Tracking & Monitoring Time Sensitive Networking | |
Operational Impact
The implementation of RingCentral's cloud communications platform has transformed Cresa's operations. The mobile app has turned the brokers' smartphones into their mobile offices, enabling them to be reachable at any time and handle their tasks efficiently, regardless of their location. This has significantly improved their productivity and the level of service they can provide to their clients. The integration with Salesforce has provided valuable insights into the business, enabling better resource allocation and customer support. Furthermore, the cloud-based nature of RingCentral's platform has greatly facilitated Cresa's global expansion, allowing for quick and easy setup of new offices. | |
Quantitative Benefit
RingCentral's cloud-based platform allows for quick and easy setup of new offices, reducing setup time from weeks to instant | |
The RingCentral mobile app allows brokers to be reachable at any time, increasing their availability and productivity | |
The integration with Salesforce captures every call, note, activity, and its result, providing valuable data for decision making | |