New Relic Case Studies Credit Sense Achieves Significant Savings and Efficiency with New Relic

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	Credit Sense Achieves Significant Savings and Efficiency with New Relic New Relic

Credit Sense Achieves Significant Savings and Efficiency with New Relic

New Relic

Technology Category	Application Infrastructure & Middleware - Middleware, SDKs & Libraries Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Consumer Goods Finance & Insurance
Applicable Functions	Quality Assurance
Use Cases	Leasing Finance Automation Time Sensitive Networking
Services	Cloud Planning, Design & Implementation Services
Challenge	Credit Sense, a platform that enables consumers to safely share their data and connect with services faster, was facing significant challenges in managing its cloud costs and diagnosing problems in its system. The company had developed a comprehensive data aggregation and analysis solution to solve key affordability, compliance, and risk management challenges faced by lenders when assessing customers for credit and other services. However, the company had no monitoring tools in place, which was affecting its ability to manage its Amazon Web Services (AWS) costs and quickly diagnose system issues. This was critically affecting their clients in the finance industry, who relied on Credit Sense for their customer on-boarding process. Read More
About Customer	Credit Sense is a platform that empowers consumers to leverage their data to negotiate better deals, connect with services faster, and achieve their personal goals. The company operates within a secure, consent-driven framework that provides consumers with visibility of what they’ve shared with whom, and direct agency over their consents. Credit Sense has developed a comprehensive data aggregation and analysis solution that solves key affordability, compliance, and risk management challenges faced by lenders when assessing customers for credit and other services. The company operates across Australia, New Zealand, and Canada, and is trusted by clients in the finance industry to play a key role in their customer on-boarding process. Read More
Solution	The solution to Credit Sense's challenges came in the form of New Relic, a cloud-based software analytics service. The company decided to take a risk and try out New Relic, a decision that paid off handsomely. Deploying New Relic was quick and seamless, taking less than 24 hours to set up out-of-the-box functionality and dashboards. With New Relic, Credit Sense was able to quickly identify anomalies and narrow down the exact time an issue occurred. The company also used New Relic to index all of its resources on AWS against what services they were providing to customers, and assigning an associated cost. This allowed Credit Sense to rank all of its services from most expensive to least expensive, and sanity check each one against the value it was giving customers and the company. This led to a reconsolidation of certain services and removal of unused ones. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Consumer Goods

Finance & Insurance

Applicable Functions

Quality Assurance

Use Cases

Leasing Finance Automation

Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

Challenge

Credit Sense, a platform that enables consumers to safely share their data and connect with services faster, was facing significant challenges in managing its cloud costs and diagnosing problems in its system. The company had developed a comprehensive data aggregation and analysis solution to solve key affordability, compliance, and risk management challenges faced by lenders when assessing customers for credit and other services. However, the company had no monitoring tools in place, which was affecting its ability to manage its Amazon Web Services (AWS) costs and quickly diagnose system issues. This was critically affecting their clients in the finance industry, who relied on Credit Sense for their customer on-boarding process.

About Customer

Credit Sense is a platform that empowers consumers to leverage their data to negotiate better deals, connect with services faster, and achieve their personal goals. The company operates within a secure, consent-driven framework that provides consumers with visibility of what they’ve shared with whom, and direct agency over their consents. Credit Sense has developed a comprehensive data aggregation and analysis solution that solves key affordability, compliance, and risk management challenges faced by lenders when assessing customers for credit and other services. The company operates across Australia, New Zealand, and Canada, and is trusted by clients in the finance industry to play a key role in their customer on-boarding process.

Solution

The solution to Credit Sense's challenges came in the form of New Relic, a cloud-based software analytics service. The company decided to take a risk and try out New Relic, a decision that paid off handsomely. Deploying New Relic was quick and seamless, taking less than 24 hours to set up out-of-the-box functionality and dashboards. With New Relic, Credit Sense was able to quickly identify anomalies and narrow down the exact time an issue occurred. The company also used New Relic to index all of its resources on AWS against what services they were providing to customers, and assigning an associated cost. This allowed Credit Sense to rank all of its services from most expensive to least expensive, and sanity check each one against the value it was giving customers and the company. This led to a reconsolidation of certain services and removal of unused ones.

Impact #1	The deployment of New Relic has brought about significant operational benefits for Credit Sense. The software has not only led to a reduction in cloud costs and swift troubleshooting, but it has also enhanced deployment cycle times and testing. The team now puts a deployment marker before and after to confirm if everything is correct, or if a performance-impacting change has been introduced. New Relic has become a single source of truth for much of Credit Sense’s data. Each team can now interact with siloed data from other teams, with business decisions becoming much more data driven. This has led to a more efficient and effective operation, with the company now able to better serve its clients and consumers.

Impact #1

The deployment of New Relic has brought about significant operational benefits for Credit Sense. The software has not only led to a reduction in cloud costs and swift troubleshooting, but it has also enhanced deployment cycle times and testing. The team now puts a deployment marker before and after to confirm if everything is correct, or if a performance-impacting change has been introduced. New Relic has become a single source of truth for much of Credit Sense’s data. Each team can now interact with siloed data from other teams, with business decisions becoming much more data driven. This has led to a more efficient and effective operation, with the company now able to better serve its clients and consumers.

Benefit #1	26% reduction in Amazon Web Services (AWS) costs
Benefit #2	80% reduction in the time it takes to diagnose problems
Benefit #3	Deployment of New Relic took less than 24 hours

Benefit #1

26% reduction in Amazon Web Services (AWS) costs

Benefit #2

80% reduction in the time it takes to diagnose problems

Benefit #3

Deployment of New Relic took less than 24 hours

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Overview

Credit Sense Achieves Significant Savings and Efficiency with New Relic

Operational Impact

Quantitative Benefit