Fulcrum Case Studies Creating an organization-wide culture of quality

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	Creating an organization-wide culture of quality Fulcrum

Creating an organization-wide culture of quality

Fulcrum

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Equipment & Machinery
Applicable Functions	Quality Assurance
Use Cases	Process Control & Optimization Root Cause Analysis & Diagnosis
Services	Software Design & Engineering Services System Integration
Challenge	Halton Company, a global technology organization delivering complex indoor air solutions, was facing several challenges with its quality control inspections. The company was using paper-based quality control forms that were filled out as products traveled through the manufacturing process. These forms were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format and was not supporting any other quality initiatives. The paper checklists promoted cursory examinations, often resulting in incomplete quality control audit documentation. The company was unable to share quality control inspection data to promote constant improvement and had ineffective and delayed identification of quality issues. Read More
About Customer	Halton Company is part of a family-owned, global technology organization that delivers complex indoor air solutions. The company's corporate vision and strategy focus on a premium customer experience, innovative digital capabilities, and high employee commitment. Delivering a quality product is at the heart of its business. In 2019, the company was tasked with digitizing its quality checklist process on the floor. At that point, they were using paper quality control forms that were filled out as products traveled through the manufacturing process. These were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format so was not really supporting any other quality initiatives. Read More
Solution	In 2021, Halton Company completed its evaluation and chose Fulcrum to digitize its quality control checklist process. Fulcrum’s inspection app builder allowed Halton Company to collapse its paper forms for a three-phase quality control inspection process into a single all-encompassing digital checklist app for each product. Fulcrum’s platform filtering logic guides inspectors through the quality control procedure based on their inputs at each inspection point. The company also utilized Fulcrum's QR code access reporting, which allowed employees and other stakeholders to report quality issues even if they do not have a Fulcrum user license. By scanning a QR code, an online form can be accessed and completed right on their mobile device, including adding pictures. Upon submission, the reported issue is visible and actionable right on the Fulcrum platform. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Equipment & Machinery

Applicable Functions

Quality Assurance

Use Cases

Process Control & Optimization

Root Cause Analysis & Diagnosis

Services

Software Design & Engineering Services

System Integration

Challenge

Halton Company, a global technology organization delivering complex indoor air solutions, was facing several challenges with its quality control inspections. The company was using paper-based quality control forms that were filled out as products traveled through the manufacturing process. These forms were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format and was not supporting any other quality initiatives. The paper checklists promoted cursory examinations, often resulting in incomplete quality control audit documentation. The company was unable to share quality control inspection data to promote constant improvement and had ineffective and delayed identification of quality issues.

About Customer

Halton Company is part of a family-owned, global technology organization that delivers complex indoor air solutions. The company's corporate vision and strategy focus on a premium customer experience, innovative digital capabilities, and high employee commitment. Delivering a quality product is at the heart of its business. In 2019, the company was tasked with digitizing its quality checklist process on the floor. At that point, they were using paper quality control forms that were filled out as products traveled through the manufacturing process. These were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format so was not really supporting any other quality initiatives.

Solution

In 2021, Halton Company completed its evaluation and chose Fulcrum to digitize its quality control checklist process. Fulcrum’s inspection app builder allowed Halton Company to collapse its paper forms for a three-phase quality control inspection process into a single all-encompassing digital checklist app for each product. Fulcrum’s platform filtering logic guides inspectors through the quality control procedure based on their inputs at each inspection point. The company also utilized Fulcrum's QR code access reporting, which allowed employees and other stakeholders to report quality issues even if they do not have a Fulcrum user license. By scanning a QR code, an online form can be accessed and completed right on their mobile device, including adding pictures. Upon submission, the reported issue is visible and actionable right on the Fulcrum platform.

Impact #1	Halton Company now has a single source of truth for easily referenced digital files (including photos) documenting the quality of every product.
Impact #2	The digital inspection apps promote interactive quality control engagement and accountability.
Impact #3	The company has streamlined product quality issue resolution using auto notifications directly to involved departments.

Impact #1

Halton Company now has a single source of truth for easily referenced digital files (including photos) documenting the quality of every product.

Impact #2

The digital inspection apps promote interactive quality control engagement and accountability.

Impact #3

The company has streamlined product quality issue resolution using auto notifications directly to involved departments.

Benefit #1	Within the first week of rolling out Fulcrum’s QR code access reporting, four reports came in on the platform. Two of them were immediately actionable and a third is undergoing more investigation.
Benefit #2	Now that issues reported by workers on the floor are immediately visible on the platform to those who can implement changes, system-wide improvements are being made in 30 to 60 days versus six months or longer.

Benefit #1

Within the first week of rolling out Fulcrum’s QR code access reporting, four reports came in on the platform. Two of them were immediately actionable and a third is undergoing more investigation.

Benefit #2

Now that issues reported by workers on the floor are immediately visible on the platform to those who can implement changes, system-wide improvements are being made in 30 to 60 days versus six months or longer.

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Overview

Creating an organization-wide culture of quality

Operational Impact

Quantitative Benefit