Domo Case Studies CoverHound's Transformation with Domo

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	CoverHound's Transformation with Domo Domo

CoverHound's Transformation with Domo

Domo

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Real-Time Location System (RTLS)
Services	Data Science Services
Challenge	CoverHound, an insurance comparison shopping platform, was facing challenges with its data management. The company's important metrics were not available in real time, leading to inefficiencies and delays in decision-making. Employees relied on different reports in different formats, leading to inconsistencies and potential misinterpretations of data. The lack of a unified, real-time data platform was hindering the company's ability to operate efficiently and make informed decisions. Read More
About Customer	CoverHound is an insurance comparison shopping platform based in San Francisco, California. The company was founded in 2010 and offers consumers instant, accurate rates for insurance which they can then purchase. As an online marketplace for personal insurance, CoverHound relies heavily on data to operate its business. The company's operations span across various areas including customer satisfaction measurement, call center operations, and marketing campaigns. The company's leadership, including the CEO, is highly data-driven and values access to real-time, accurate data for decision-making. Read More
Solution	CoverHound implemented Domo, a data management platform, to address its challenges. Domo provided real-time, accurate data which was accessible to all employees. The company even projected Domo reports on a 70-inch screen in the office to ensure that everyone was looking at the same metrics. This increased visibility into the company's operations and performance for all employees. The CEO of CoverHound also used Domo's mobile app frequently, indicating the platform's ease of use and accessibility. Domo also proved valuable in investor and board meetings, reducing preparation time by 10-12 hours. The company could answer questions with real-time data, increasing confidence in the meetings. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Services

Data Science Services

Challenge

CoverHound, an insurance comparison shopping platform, was facing challenges with its data management. The company's important metrics were not available in real time, leading to inefficiencies and delays in decision-making. Employees relied on different reports in different formats, leading to inconsistencies and potential misinterpretations of data. The lack of a unified, real-time data platform was hindering the company's ability to operate efficiently and make informed decisions.

About Customer

CoverHound is an insurance comparison shopping platform based in San Francisco, California. The company was founded in 2010 and offers consumers instant, accurate rates for insurance which they can then purchase. As an online marketplace for personal insurance, CoverHound relies heavily on data to operate its business. The company's operations span across various areas including customer satisfaction measurement, call center operations, and marketing campaigns. The company's leadership, including the CEO, is highly data-driven and values access to real-time, accurate data for decision-making.

Solution

CoverHound implemented Domo, a data management platform, to address its challenges. Domo provided real-time, accurate data which was accessible to all employees. The company even projected Domo reports on a 70-inch screen in the office to ensure that everyone was looking at the same metrics. This increased visibility into the company's operations and performance for all employees. The CEO of CoverHound also used Domo's mobile app frequently, indicating the platform's ease of use and accessibility. Domo also proved valuable in investor and board meetings, reducing preparation time by 10-12 hours. The company could answer questions with real-time data, increasing confidence in the meetings.

Impact #1	Better alignment across the company as everyone was looking at the same metrics in real time.
Impact #2	Increased visibility into every area of the business, from customer satisfaction to call center operations to marketing campaigns.
Impact #3	Mobile access to data, enabling frequent checks and real-time decision-making.

Impact #1

Better alignment across the company as everyone was looking at the same metrics in real time.

Impact #2

Increased visibility into every area of the business, from customer satisfaction to call center operations to marketing campaigns.

Impact #3

Mobile access to data, enabling frequent checks and real-time decision-making.

Benefit #1	Reduced investor and board meeting preparation time by 10-12 hours.

Benefit #1

Reduced investor and board meeting preparation time by 10-12 hours.

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Overview

CoverHound's Transformation with Domo

Operational Impact

Quantitative Benefit