NETSCOUT Case Studies County Government Ensures Network and Application Performance with NETSCOUT Visibility

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	County Government Ensures Network and Application Performance with NETSCOUT Visibility NETSCOUT

County Government Ensures Network and Application Performance with NETSCOUT Visibility

NETSCOUT

Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Public Transportation Management Public Warning & Emergency Response
Services	System Integration Testing & Certification
Challenge	The county’s many departments are often collaborating, requiring constant communication and reliable internet and data center services that are accessible from any location. Real-time testing to measure network and application performance across their infrastructure is critical to maintain business continuity. The county leverages nGenius® Enterprise Performance Management solutions to proactively monitor, test, and troubleshoot performance challenges in the following areas: Voice over Internet Protocol (VoIP), SD-WAN, Bandwidth performance, Internet connections, Applications, UCaaS. Read More
About Customer	As a longtime NETSCOUT® customer, this county’s dedicated information technology (IT) agency is committed to providing reliable network and application performance for a number of county departments. Using nGenius® Enterprise Performance Management solutions, they are able to proactively monitor and test availability and communication quality between government agencies. Constituent and employee experience is of the utmost importance to this county’s IT team. To ensure that technology used daily to communicate and collaborate is operating efficiently, end-through-end visibility is critical to monitor performance across all departments in this county. Like many other local government entities, capacity planning and budgetary restrictions are top of mind while assessing their performance monitoring strategy. Read More
Solution	NETSCOUT’s nGenius Enterprise Performance Management solutions provided continuous, vendor-agnostic monitoring of performance, availability, and user experience quality for this county’s many departments. Increasing NETSCOUT instrumentation allowed the county to extend the scope of its visibility to monitor performance and availability across its entire enterprise IT environment. Using InfiniStreamNG appliances and NETSCOUT’s patented Adaptive Service Intelligence® (ASI) technology, they were able to feed Smart Data to the nGeniusONE solution, drill down via contextual workflows into packet-level information, and better understand traffic flows across SD-WAN, data centers, remote sites, and internal environments. Read More Log in to view content
Contents

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Public Transportation Management

Public Warning & Emergency Response

Services

System Integration

Testing & Certification

Challenge

The county’s many departments are often collaborating, requiring constant communication and reliable internet and data center services that are accessible from any location. Real-time testing to measure network and application performance across their infrastructure is critical to maintain business continuity. The county leverages nGenius® Enterprise Performance Management solutions to proactively monitor, test, and troubleshoot performance challenges in the following areas: Voice over Internet Protocol (VoIP), SD-WAN, Bandwidth performance, Internet connections, Applications, UCaaS.

About Customer

As a longtime NETSCOUT® customer, this county’s dedicated information technology (IT) agency is committed to providing reliable network and application performance for a number of county departments. Using nGenius® Enterprise Performance Management solutions, they are able to proactively monitor and test availability and communication quality between government agencies. Constituent and employee experience is of the utmost importance to this county’s IT team. To ensure that technology used daily to communicate and collaborate is operating efficiently, end-through-end visibility is critical to monitor performance across all departments in this county. Like many other local government entities, capacity planning and budgetary restrictions are top of mind while assessing their performance monitoring strategy.

Solution

NETSCOUT’s nGenius Enterprise Performance Management solutions provided continuous, vendor-agnostic monitoring of performance, availability, and user experience quality for this county’s many departments. Increasing NETSCOUT instrumentation allowed the county to extend the scope of its visibility to monitor performance and availability across its entire enterprise IT environment. Using InfiniStreamNG appliances and NETSCOUT’s patented Adaptive Service Intelligence® (ASI) technology, they were able to feed Smart Data to the nGeniusONE solution, drill down via contextual workflows into packet-level information, and better understand traffic flows across SD-WAN, data centers, remote sites, and internal environments.

Impact #1	Improved troubleshooting time in the Network Operations Center (NOC) and IT helpdesk by swiftly pinpointing the true root cause of degradations and slowdowns, thereby reducing mean time to repair (MTTR).
Impact #2	Saved time and revenue by eliminating finger-pointing between departments and third-party vendors through the use of NETSCOUT’s independent vendoragnostic solutions.
Impact #3	Proactively conducted VoIP testing and call-quality monitoring to ensure positive digital user experiences for citizens and employees in any location.

Impact #1

Improved troubleshooting time in the Network Operations Center (NOC) and IT helpdesk by swiftly pinpointing the true root cause of degradations and slowdowns, thereby reducing mean time to repair (MTTR).

Impact #2

Saved time and revenue by eliminating finger-pointing between departments and third-party vendors through the use of NETSCOUT’s independent vendoragnostic solutions.

Impact #3

Proactively conducted VoIP testing and call-quality monitoring to ensure positive digital user experiences for citizens and employees in any location.

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Overview

County Government Ensures Network and Application Performance with NETSCOUT Visibility

Operational Impact