NETSCOUT Case Studies County Agency Assures Cloud and SaaS-based Application Performance at Local Hospitals

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	County Agency Assures Cloud and SaaS-based Application Performance at Local Hospitals NETSCOUT

County Agency Assures Cloud and SaaS-based Application Performance at Local Hospitals

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Predictive Maintenance Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The county’s hospital sites are essential to the community, providing critical care that constituents rely on daily. Timeliness and reliability of network and application performance are of the utmost importance to provide this county’s community with the healthcare services they need. The IT team was juggling performance monitoring in each hospital site and data center location, multiple cloud and SaaS application vendors, as well as in the DMZ and on both sides of their firewalls and load balancers. Real-time insights into the performance of each of these areas would be highly beneficial to troubleshooting efforts. Read More
About Customer	A longtime NETSCOUT customer, this county agency that oversees the public hospital system is committed to delivering high-quality, efficient healthcare. The county’s IT team is committed to providing positive patient experiences and maintaining peak performance of patient-impacting services throughout the data centers and each of the local hospitals that serve their community. Using nGenius® Enterprise Performance Management solutions, they are able to expand realtime visibility beyond the data centers to each hospital location, the cloud, and their unique SaaS applications while providing multi-vendor support. Read More
Solution	NETSCOUT’s nGenius Enterprise Performance Management solutions gave this IT team the visibility to continuously monitor traffic and performance of their network and critical applications. NETSCOUT’s vendor-agnostic solution provided them with packet-level information to reduce mean time to repair (MTTR) and swiftly pinpoint the true root cause of slowdowns, whether it be traffic bottlenecks at specific applications or disrupted connectivity between their cloud and on-premises infrastructure. Using InfiniStreamNG (ISNG) appliances, Packet Flow Switches (PFS), and the nGeniusONE solution, the team gained visibility in each of these locations: WAN links for each county hospital site and their data centers, monitoring all major links going into and out of their network. The DMZ, cloud, and on-premises components connecting their hybrid infrastructure and powering their missioncritical applications (i.e., Cerner EHR and HL7). VDI technology for secure front-end access to all mission-critical applications. Both sides of their firewalls and load balancers. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The county’s hospital sites are essential to the community, providing critical care that constituents rely on daily. Timeliness and reliability of network and application performance are of the utmost importance to provide this county’s community with the healthcare services they need. The IT team was juggling performance monitoring in each hospital site and data center location, multiple cloud and SaaS application vendors, as well as in the DMZ and on both sides of their firewalls and load balancers. Real-time insights into the performance of each of these areas would be highly beneficial to troubleshooting efforts.

About Customer

A longtime NETSCOUT customer, this county agency that oversees the public hospital system is committed to delivering high-quality, efficient healthcare. The county’s IT team is committed to providing positive patient experiences and maintaining peak performance of patient-impacting services throughout the data centers and each of the local hospitals that serve their community. Using nGenius® Enterprise Performance Management solutions, they are able to expand realtime visibility beyond the data centers to each hospital location, the cloud, and their unique SaaS applications while providing multi-vendor support.

Solution

NETSCOUT’s nGenius Enterprise Performance Management solutions gave this IT team the visibility to continuously monitor traffic and performance of their network and critical applications. NETSCOUT’s vendor-agnostic solution provided them with packet-level information to reduce mean time to repair (MTTR) and swiftly pinpoint the true root cause of slowdowns, whether it be traffic bottlenecks at specific applications or disrupted connectivity between their cloud and on-premises infrastructure. Using InfiniStreamNG (ISNG) appliances, Packet Flow Switches (PFS), and the nGeniusONE solution, the team gained visibility in each of these locations: WAN links for each county hospital site and their data centers, monitoring all major links going into and out of their network. The DMZ, cloud, and on-premises components connecting their hybrid infrastructure and powering their missioncritical applications (i.e., Cerner EHR and HL7). VDI technology for secure front-end access to all mission-critical applications. Both sides of their firewalls and load balancers.

Impact #1	Improved troubleshooting time by eliminating visibility gaps at hospital sites and data centers as well as in the cloud and with vital SaaS applications.
Impact #2	Increased visibility across the infrastructure, they are also proactively monitoring performance to prevent network and mission-critical application performance issues, such as capacity and interoperability problems, from negatively impacting their staff and patients in the community.

Impact #1

Improved troubleshooting time by eliminating visibility gaps at hospital sites and data centers as well as in the cloud and with vital SaaS applications.

Impact #2

Increased visibility across the infrastructure, they are also proactively monitoring performance to prevent network and mission-critical application performance issues, such as capacity and interoperability problems, from negatively impacting their staff and patients in the community.

Benefit #1	Lower MTTR and improved performance monitoring for patient-impacting services (i.e., EHR and HL7)
Benefit #2	Elimination of visibility gaps across the infrastructure with scalable instrumentation to support business and patient care needs

Benefit #1

Lower MTTR and improved performance monitoring for patient-impacting services (i.e., EHR and HL7)

Benefit #2

Elimination of visibility gaps across the infrastructure with scalable instrumentation to support business and patient care needs

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Overview

County Agency Assures Cloud and SaaS-based Application Performance at Local Hospitals

Operational Impact

Quantitative Benefit