RingCentral
Case Studies
Corporate Payroll Services Enhances Functionality and Reduces Costs with RingCentral
Overview
Corporate Payroll Services Enhances Functionality and Reduces Costs with RingCentralRingCentral |
Functional Applications - Remote Monitoring & Control Systems | |
Telecommunications | |
Quality Assurance | |
Remote Control Time Sensitive Networking | |
System Integration Training | |
Operational Impact
The deployment of RingCentral brought about significant operational improvements for Corporate Payroll Services. The phone quality improved compared to the previous system, and the company could ensure the availability of the phone system even in the event of a disaster. The online conferencing and remote control made possible by RingCentral Meetings are frequently used for internal training classes for employees and customer support. The company was able to standardize on one remote meeting platform, replacing the two or three other solutions used by different departments. The RingCentral API allowed for customizations and potential future uses, such as capturing payroll records and linking them to the company’s in-house software and CRM. The use of Glip led to a decrease in the use of email as a collaboration tool and increased productivity. | |
Quantitative Benefit
Reduced fax line costs from an average of $1,700 per month | |
50% to 70% decrease in the use of email as a collaboration tool since adopting Glip | |
Quick redirection of calls in less than a minute in the event of a disaster, compared to up to an hour with the previous system | |