Scribehow Case Studies Coronis Health's Transformation: Achieving 98% Procedure Compliance with Scribe

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	Coronis Health's Transformation: Achieving 98% Procedure Compliance with Scribe Scribehow

Coronis Health's Transformation: Achieving 98% Procedure Compliance with Scribe

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Technology Category	Application Infrastructure & Middleware - Middleware, SDKs & Libraries Cybersecurity & Privacy - Security Compliance
Applicable Industries	Cement Healthcare & Hospitals
Applicable Functions	Quality Assurance
Use Cases	Building Automation & Control Time Sensitive Networking
Services	System Integration
Challenge	Coronis Health, a revenue cycle management company, was facing a significant challenge in managing and documenting their processes. With over 50 applications to support their 1,500+ customers, the operations teams were responsible for completing highly specific tasks. These processes were manually documented in Word or PDFs, which was labor-intensive and time-consuming. The lack of a single source of truth led to discrepancies in how things were done across Coronis and their clients, causing frustration and inefficiency. The company needed a process documentation solution that was simple, scalable, and compliant. Read More
About Customer	Coronis Health is a revenue cycle management company that serves healthcare facilities of all sizes nationwide. The company leverages over 50 applications to support their 1,500+ customers. The operations teams are responsible for completing highly specific tasks for both. The company's 11-person Analytics team documents these processes for the 10,000+ employees across Coronis’ client base to follow. Coronis Health works with healthcare clients and regularly handles a lot of personally identifiable information (PII), making it critical that patient data never ends up in their process documentation. Read More
Solution	Coronis Health adopted Scribe as their new standard for process documentation. The company's most important processes were mapped out as a baseline for building new Scribe content. The task of documenting all operational processes became feasible with Scribe. The company also set a precedent that any replicable task should be documented in a Scribe, standardizing the format for process documentation and saving time. The Analytics team used Scribe to answer support tickets, reducing the time to completion. They created a large library of Scribes for common requests, reducing the number of repetitive requests. Scribe also enabled Coronis employees to answer their own questions, improving efficiency. The company also used Scribe to transfer tasks to offshore teams, overcoming bottlenecks due to different time zones and lack of proper explanation. To ensure patient data never ended up in their process documentation, Coronis set up an internal approval process for their Scribes. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Cybersecurity & Privacy - Security Compliance

Applicable Industries

Cement

Healthcare & Hospitals

Applicable Functions

Quality Assurance

Use Cases

Building Automation & Control

Time Sensitive Networking

Services

System Integration

Challenge

Coronis Health, a revenue cycle management company, was facing a significant challenge in managing and documenting their processes. With over 50 applications to support their 1,500+ customers, the operations teams were responsible for completing highly specific tasks. These processes were manually documented in Word or PDFs, which was labor-intensive and time-consuming. The lack of a single source of truth led to discrepancies in how things were done across Coronis and their clients, causing frustration and inefficiency. The company needed a process documentation solution that was simple, scalable, and compliant.

About Customer

Coronis Health is a revenue cycle management company that serves healthcare facilities of all sizes nationwide. The company leverages over 50 applications to support their 1,500+ customers. The operations teams are responsible for completing highly specific tasks for both. The company's 11-person Analytics team documents these processes for the 10,000+ employees across Coronis’ client base to follow. Coronis Health works with healthcare clients and regularly handles a lot of personally identifiable information (PII), making it critical that patient data never ends up in their process documentation.

Solution

Coronis Health adopted Scribe as their new standard for process documentation. The company's most important processes were mapped out as a baseline for building new Scribe content. The task of documenting all operational processes became feasible with Scribe. The company also set a precedent that any replicable task should be documented in a Scribe, standardizing the format for process documentation and saving time. The Analytics team used Scribe to answer support tickets, reducing the time to completion. They created a large library of Scribes for common requests, reducing the number of repetitive requests. Scribe also enabled Coronis employees to answer their own questions, improving efficiency. The company also used Scribe to transfer tasks to offshore teams, overcoming bottlenecks due to different time zones and lack of proper explanation. To ensure patient data never ended up in their process documentation, Coronis set up an internal approval process for their Scribes.

Impact #1	The implementation of Scribe has had a significant positive impact on Coronis Health. It has allowed the company to build a culture of process adherence, with employees knowing to go to Scribe to find existing documentation. This has reduced the number of tickets received by the team and improved overall cooperation of processes. Account Managers can now follow clear instructions to ensure no mistakes happen in the clients’ systems, even with 50+ platforms and highly-specific tasks for each system and process. The time saved by the team and all other employees who document processes has also been a significant benefit.

Impact #1

The implementation of Scribe has had a significant positive impact on Coronis Health. It has allowed the company to build a culture of process adherence, with employees knowing to go to Scribe to find existing documentation. This has reduced the number of tickets received by the team and improved overall cooperation of processes. Account Managers can now follow clear instructions to ensure no mistakes happen in the clients’ systems, even with 50+ platforms and highly-specific tasks for each system and process. The time saved by the team and all other employees who document processes has also been a significant benefit.

Benefit #1	10,000 minutes of saved time for the team
Benefit #2	18% increase in participation and compliance across all operational procedures
Benefit #3	20% increase in accuracy for completed tasks

Benefit #1

10,000 minutes of saved time for the team

Benefit #2

18% increase in participation and compliance across all operational procedures

Benefit #3

20% increase in accuracy for completed tasks

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Overview

Coronis Health's Transformation: Achieving 98% Procedure Compliance with Scribe

Operational Impact

Quantitative Benefit