Copenhagen Business School Deploys the Business Management Solution for Unmatched Efficiency & Automation

Today, CBS fully uses numerous Cireson solutions, and especially loves the Cireson Portal, My Active Work Items, and the Outlook Console. Originally implemented over a year ago, the solutions enabled CBS’s IT users to begin working with the solution and Service Manager from day one. When commenting on the usability of the Business Management Solution, Victoria Vorting, Head of IT Support at CBS, said, “It’s one of the easiest systems I’ve ever worked with.” My Active Work Items empowered CBS’s IT workers to focus on what really matters - helping the academic and administrative staff of the university resolve all technical issues as promptly as possible. Without it, fulfilling service requests and prioritizing incoming incidents was a tedious task with multiple screens to access and resolve each and every incident. Once fully deployed, the workers experienced a noticeable increase in productivity. My Active Work Items also provided much-needed visibility into the daily workflow for each worker. Increasing mobility and efficiency, the Cireson Portal now empowers CBS’s IT users to get access to all their workflow items from any device - be they smartphones, tablets, or any browser on any computer. It liberates them from the confines of their workspaces, empowering them to solve any arising problems from wherever they are. The Outlook Console also allows employees in the organization to easily process emails and turn them into incidents or requests, which is of great value for the employees. Now, the information is much more secure and there is no danger of it disappearing into individual mailboxes.