IBM Case Studies Coop Estense Reduces resolution times for security issues

Edit This Case Study Record

	Coop Estense Reduces resolution times for security issues IBM

Coop Estense Reduces resolution times for security issues

IBM

Technology Category	Cybersecurity & Privacy - Network Security
Applicable Industries	Retail
Applicable Functions	Business Operation
Use Cases	Cybersecurity
Services	System Integration
Challenge	Coop Estense, a retail company, needed to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS) across all its endpoints. The company had to manage patches, control network access, and guard against potential intrusions. Initially, the company used a manual approach, deploying patches and firewall rules necessary for compliance. While this approach brought compliance into the company, maintaining it in the long term proved to be complex. The company needed a solution that could automate compliance across all endpoints without adding to the management burden of the IT personnel. Read More
About Customer	Coop Estense is a retail company that sells food and non-food items. As a company in the retail sector, it has to comply with the Payment Card Industry Data Security Standard (PCI DSS). This means that it needs to ensure the security of its endpoints and manage network access to prevent potential intrusions. The company has 2,500 endpoints that are interested in BigFix, which includes all the desktop devices used in the company. Read More
Solution	Coop Estense chose IBM® BigFix® as the solution to their problem. The software became operational very quickly, allowing the company to deploy the agent on all machines and make them immediately active. The next phase to make it compliant was almost child’s play. The necessary fixes were applied and very soon, in a week, the company brought the whole solution to order, bringing everything that was needed into compliance. Coop Estense acquired all the modules; those obviously more interesting for them are the security part, but also the patch management, the software distribution, the asset management, and the power management. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Network Security

Applicable Industries

Retail

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Services

System Integration

Challenge

Coop Estense, a retail company, needed to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS) across all its endpoints. The company had to manage patches, control network access, and guard against potential intrusions. Initially, the company used a manual approach, deploying patches and firewall rules necessary for compliance. While this approach brought compliance into the company, maintaining it in the long term proved to be complex. The company needed a solution that could automate compliance across all endpoints without adding to the management burden of the IT personnel.

About Customer

Coop Estense is a retail company that sells food and non-food items. As a company in the retail sector, it has to comply with the Payment Card Industry Data Security Standard (PCI DSS). This means that it needs to ensure the security of its endpoints and manage network access to prevent potential intrusions. The company has 2,500 endpoints that are interested in BigFix, which includes all the desktop devices used in the company.

Solution

Coop Estense chose IBM® BigFix® as the solution to their problem. The software became operational very quickly, allowing the company to deploy the agent on all machines and make them immediately active. The next phase to make it compliant was almost child’s play. The necessary fixes were applied and very soon, in a week, the company brought the whole solution to order, bringing everything that was needed into compliance. Coop Estense acquired all the modules; those obviously more interesting for them are the security part, but also the patch management, the software distribution, the asset management, and the power management.

Impact #1	BigFix replaced a range of products that Coop Estense had in the company: from the antivirus to patch management and remote control. This unification of products and their maintenance cost was more than the acquisition of BigFix.
Impact #2	The most important thing in the implementation of BigFix was the response times of the solutions of possible problems, possible virus infections or possible intrusions. The response times of previous solutions were long, something that BigFix solved, noticeably reducing the resolution times of the possible intrusions or possible infections that the company faced.
Impact #3	Having IBM also on the security part allows Coop Estense to have a wider vision of the whole infrastructure and all the security linked to the infrastructure. With its vision of the infrastructure, IBM allows Coop Estense to have a 360-degree cover of the whole IT infrastructure chain.

Impact #1

BigFix replaced a range of products that Coop Estense had in the company: from the antivirus to patch management and remote control. This unification of products and their maintenance cost was more than the acquisition of BigFix.

Impact #2

The most important thing in the implementation of BigFix was the response times of the solutions of possible problems, possible virus infections or possible intrusions. The response times of previous solutions were long, something that BigFix solved, noticeably reducing the resolution times of the possible intrusions or possible infections that the company faced.

Impact #3

Having IBM also on the security part allows Coop Estense to have a wider vision of the whole infrastructure and all the security linked to the infrastructure. With its vision of the infrastructure, IBM allows Coop Estense to have a 360-degree cover of the whole IT infrastructure chain.

Download PDF Version

Overview

Coop Estense Reduces resolution times for security issues

Operational Impact