Nuvolo
Case Studies
Convenience Retailer Transforms Store Maintenance Process with Unified IoT Solution
Overview
Convenience Retailer Transforms Store Maintenance Process with Unified IoT SolutionNuvolo |
Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Inventory Management Systems | |
Consumer Goods Retail | |
Maintenance Procurement | |
Inventory Management Retail Store Automation | |
System Integration | |
Operational Impact
The implementation of Nuvolo Connected Workplace for Retail led to several operational improvements. The client was able to optimize their store maintenance processes, streamline their inventory auditing process, and improve the time needed to obtain parts. They also optimized their processes for evaluating work orders and troubleshooting issues. They applied timestamps to work orders, so store managers can better track completion times. They implemented a vendor rating system based on a scale of 1-5, which gives teams better insight into how vendors are performing. They added troubleshooting checklists to some service requests to help streamline the maintenance process. Store managers are guided through on-site reset steps for about 10% of assets, and they are given the support to try and troubleshoot known issues before creating work orders which incur trip charges. This means many common issues are resolved much more quickly—without having to involve vendors and the costs associated. | |
Quantitative Benefit
The client is able to process over 2,000 vendor invoices monthly | |
They save 2,800 hours yearly on the invoice review and approval process | |
They improved the time needed for technicians to obtain parts by 2-3 days | |