Case Studies Controlling Costs Keeps Customers Happy

Edit This Case Study Record

	Controlling Costs Keeps Customers Happy

Controlling Costs Keeps Customers Happy

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Fleet Management Systems (FMS) Networks & Connectivity - Cellular
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Vehicle Telematics
Services	Software Design & Engineering Services System Integration
Challenge	Croatian Post, the national postal operator in Croatia, faced the challenge of making the delivery of 38 million parcels each year more efficient. The organization aimed to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. With approximately 10,000 workers and more than 1,000 postal offices, managing such a large-scale operation required a comprehensive solution to monitor and optimize their fleet of over 3,000 vehicles. The primary goal was to reduce vehicle misuse, manage costs better, and improve overall fleet efficiency. Read More
About Customer	Croatian Post is the national postal operator in Croatia, responsible for delivering mail and parcels across the country. The organization employs around 10,000 workers and operates more than 1,000 postal offices. Croatian Post handles the delivery of 38 million parcels annually, making it a critical player in the country's logistics and transportation sector. The organization embarked on a new development strategy to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. This initiative aimed to enhance operational efficiency and customer satisfaction by leveraging advanced technology solutions. Read More
Solution	To address the challenges, Croatian Post partnered with GDi GISDATA, Esri’s distributor in Croatia, to implement a solution based on the Esri ArcGIS platform. The solution included GDi’s ENSEMBLE Fleet product and Esri partner RouteSmart’s advanced routing technology. GDi’s ENSEMBLE Fleet tracks vehicles in real time and provides vehicle management for more than 3,000 Croatian Post vehicles. RouteSmart technology calculates optimized delivery routes, ensuring efficient parcel distribution. All data is managed, analyzed, and mapped through ArcGIS, providing the entire organization with a comprehensive view of all postal activities. This integration allowed Croatian Post to monitor vehicle telematics digitally, reducing vehicle misuse and managing costs through automated expense data entry and per diem cost calculations. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Fleet Management Systems (FMS)

Networks & Connectivity - Cellular

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Vehicle Telematics

Services

Software Design & Engineering Services

System Integration

Challenge

Croatian Post, the national postal operator in Croatia, faced the challenge of making the delivery of 38 million parcels each year more efficient. The organization aimed to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. With approximately 10,000 workers and more than 1,000 postal offices, managing such a large-scale operation required a comprehensive solution to monitor and optimize their fleet of over 3,000 vehicles. The primary goal was to reduce vehicle misuse, manage costs better, and improve overall fleet efficiency.

About Customer

Croatian Post is the national postal operator in Croatia, responsible for delivering mail and parcels across the country. The organization employs around 10,000 workers and operates more than 1,000 postal offices. Croatian Post handles the delivery of 38 million parcels annually, making it a critical player in the country's logistics and transportation sector. The organization embarked on a new development strategy to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. This initiative aimed to enhance operational efficiency and customer satisfaction by leveraging advanced technology solutions.

Solution

To address the challenges, Croatian Post partnered with GDi GISDATA, Esri’s distributor in Croatia, to implement a solution based on the Esri ArcGIS platform. The solution included GDi’s ENSEMBLE Fleet product and Esri partner RouteSmart’s advanced routing technology. GDi’s ENSEMBLE Fleet tracks vehicles in real time and provides vehicle management for more than 3,000 Croatian Post vehicles. RouteSmart technology calculates optimized delivery routes, ensuring efficient parcel distribution. All data is managed, analyzed, and mapped through ArcGIS, providing the entire organization with a comprehensive view of all postal activities. This integration allowed Croatian Post to monitor vehicle telematics digitally, reducing vehicle misuse and managing costs through automated expense data entry and per diem cost calculations.

Impact #1	The implementation of the Esri ArcGIS platform and GDi’s ENSEMBLE Fleet product allowed Croatian Post to track vehicles in real time, providing better vehicle management for over 3,000 vehicles.
Impact #2	RouteSmart’s advanced routing technology enabled the calculation of optimized delivery routes, improving the efficiency of parcel distribution.
Impact #3	The comprehensive view provided by ArcGIS allowed the organization to manage, analyze, and map all postal activities, enhancing overall operational visibility.

Impact #1

The implementation of the Esri ArcGIS platform and GDi’s ENSEMBLE Fleet product allowed Croatian Post to track vehicles in real time, providing better vehicle management for over 3,000 vehicles.

Impact #2

RouteSmart’s advanced routing technology enabled the calculation of optimized delivery routes, improving the efficiency of parcel distribution.

Impact #3

The comprehensive view provided by ArcGIS allowed the organization to manage, analyze, and map all postal activities, enhancing overall operational visibility.

Benefit #1	Croatian Post achieved significant savings in fuel consumption through optimized distribution routes.
Benefit #2	The organization managed over 3,000 vehicles more efficiently, reducing operational costs.
Benefit #3	The implementation of advanced routing technology and real-time vehicle tracking led to a decrease in vehicle misuse.

Benefit #1

Croatian Post achieved significant savings in fuel consumption through optimized distribution routes.

Benefit #2

The organization managed over 3,000 vehicles more efficiently, reducing operational costs.

Benefit #3

The implementation of advanced routing technology and real-time vehicle tracking led to a decrease in vehicle misuse.

Download PDF Version

Overview

Controlling Costs Keeps Customers Happy

Operational Impact

Quantitative Benefit