Case Studies
Continuum's Virtual Help Desk and RMM Enable MSP to Expand Geographic Footprint
Overview
Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Remote Monitoring & Control Systems | |
Professional Service Telecommunications | |
Business Operation Field Services | |
Remote Asset Management Remote Control | |
Software Design & Engineering Services System Integration | |
Operational Impact
IntelliSyn was able to provide effective help desk support to their Quebec clients, thanks to Continuum’s French-speaking service desk technician. | |
The collaboration between Continuum’s Virtual Help Desk and IntelliSyn’s internal team led to a significant improvement in client satisfaction. | |
Continuum’s managed services offerings, including RMM software and NOC, are central to IntelliSyn’s day-to-day IT support, enabling them to monitor and manage client environments effectively. | |
Quantitative Benefit
IntelliSyn serves a diverse array of clients, including an ambulance service with 1,400 users. | |
The company has expanded its geographic footprint to include the Quebec region, tapping into a new market for managed services. | |