Case Studies Continuum’s RMM - Built with the Business Owner in Mind

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	Continuum’s RMM - Built with the Business Owner in Mind

Continuum’s RMM - Built with the Business Owner in Mind

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Cities & Municipalities Education Professional Service
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	Tim Martin was just starting up his managed services business and needed additional resources in order to take on clients while maintaining a small staff. The challenge was to find a remote monitoring and management (RMM) tool that could help Neoscope Technology Solutions scale efficiently without requiring extensive custom configurations or additional costs. The existing RMM tool was more suited for technical users and lacked the streamlined, all-inclusive features that Continuum offered. Neoscope needed a solution that could provide immediate results, support scalability, and offer a high level of cohesiveness and support from the vendor. Read More
About Customer	Neoscope Technology Solutions, founded by Tim Martin in February 2006, is a managed services provider based in Portsmouth, New Hampshire. Initially starting with just two customers, Neoscope has grown significantly over the years, achieving more than $100,000 per month in recurring revenue within seven years. The company specializes in providing managed IT services, on-demand IT support, and project work. Neoscope's client base includes local municipalities and school districts, among others. The company prides itself on its ability to scale efficiently, maintain a low staff-to-business ratio, and deliver high-quality IT solutions to its customers. With a focus on leveraging advanced tools like Continuum's RMM, Neoscope aims to enhance operational efficiency and customer satisfaction. Read More
Solution	Continuum's streamlined and inclusive RMM tool allowed Neoscope to scale and support clients 24/7 without any custom configurations at additional costs. The intelligent RMM platform offers server profiling, alert analysis, and exceptional data center expertise, making it a turnkey solution for managed service providers. Continuum's ability to constantly update, consolidate, and convert information on fixes into business rules was a key factor in its selection. The platform's user-friendly functionality made it ideal for MSP startups and those looking to scale. Additionally, Neoscope began testing Continuum's Network Operations Center (NOC) to further enhance its service offerings. The NOC is expected to help Neoscope scale more efficiently, allowing the in-house team to focus on business operations while Continuum handles the technical aspects. This partnership has enabled Neoscope to achieve significant growth and operational efficiency, transforming the way they do business and deliver value to their clients. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Cities & Municipalities

Education

Professional Service

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Tim Martin was just starting up his managed services business and needed additional resources in order to take on clients while maintaining a small staff. The challenge was to find a remote monitoring and management (RMM) tool that could help Neoscope Technology Solutions scale efficiently without requiring extensive custom configurations or additional costs. The existing RMM tool was more suited for technical users and lacked the streamlined, all-inclusive features that Continuum offered. Neoscope needed a solution that could provide immediate results, support scalability, and offer a high level of cohesiveness and support from the vendor.

About Customer

Neoscope Technology Solutions, founded by Tim Martin in February 2006, is a managed services provider based in Portsmouth, New Hampshire. Initially starting with just two customers, Neoscope has grown significantly over the years, achieving more than $100,000 per month in recurring revenue within seven years. The company specializes in providing managed IT services, on-demand IT support, and project work. Neoscope's client base includes local municipalities and school districts, among others. The company prides itself on its ability to scale efficiently, maintain a low staff-to-business ratio, and deliver high-quality IT solutions to its customers. With a focus on leveraging advanced tools like Continuum's RMM, Neoscope aims to enhance operational efficiency and customer satisfaction.

Solution

Continuum's streamlined and inclusive RMM tool allowed Neoscope to scale and support clients 24/7 without any custom configurations at additional costs. The intelligent RMM platform offers server profiling, alert analysis, and exceptional data center expertise, making it a turnkey solution for managed service providers. Continuum's ability to constantly update, consolidate, and convert information on fixes into business rules was a key factor in its selection. The platform's user-friendly functionality made it ideal for MSP startups and those looking to scale. Additionally, Neoscope began testing Continuum's Network Operations Center (NOC) to further enhance its service offerings. The NOC is expected to help Neoscope scale more efficiently, allowing the in-house team to focus on business operations while Continuum handles the technical aspects. This partnership has enabled Neoscope to achieve significant growth and operational efficiency, transforming the way they do business and deliver value to their clients.

Impact #1	Neoscope has been able to double its revenue and the number of devices it supports over the past three years.
Impact #2	The company is on track to triple its revenue this year, thanks to the scalability provided by Continuum's RMM.
Impact #3	Neoscope has maintained a relatively low staff-to-business ratio, bringing on new employees as needed while remaining efficient.

Impact #1

Neoscope has been able to double its revenue and the number of devices it supports over the past three years.

Impact #2

The company is on track to triple its revenue this year, thanks to the scalability provided by Continuum's RMM.

Impact #3

Neoscope has maintained a relatively low staff-to-business ratio, bringing on new employees as needed while remaining efficient.

Benefit #1	Neoscope achieved more than $100,000 per month in recurring revenue within seven years.
Benefit #2	The company saved a local municipality about $200,000 a year by improving IT processes.
Benefit #3	Neoscope onboarded 2,000 devices in less than 48 hours for a local school district.

Benefit #1

Neoscope achieved more than $100,000 per month in recurring revenue within seven years.

Benefit #2

The company saved a local municipality about $200,000 a year by improving IT processes.

Benefit #3

Neoscope onboarded 2,000 devices in less than 48 hours for a local school district.

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Overview

Continuum’s RMM - Built with the Business Owner in Mind

Operational Impact

Quantitative Benefit