Case Studies
Continuum’s Network Operations Center Shows What ‘Service-Oriented’ Should Mean
Overview
Analytics & Modeling - Predictive Analytics Functional Applications - Remote Monitoring & Control Systems | |
Professional Service Software | |
Business Operation Quality Assurance | |
Predictive Maintenance Remote Asset Management Remote Control | |
Software Design & Engineering Services System Integration | |
Operational Impact
Continuum’s NOC personnel have been a tremendous asset, providing not just problem resolution but also education and clarification on technical issues. | |
The NOC team has proven its worth in several incidents, such as resolving issues with Microsoft updates, restoring email functions for a CPA client, and fixing glitches in Sage SQL Server database software. | |
Continuum’s approach to remote monitoring and management, including their IntelliMonitoring software, has allowed PBS to focus on operational and strategic planning and business growth. | |
Quantitative Benefit
PBS experienced a 20% increase in sales in 2009. | |
Sales increased by 64.8% in 2011. | |
PBS was on track to achieve a 75% increase in gross sales in 2012. | |