Case Studies
Continuum Help Desk Delivers Win/Win for CMIT Solutions
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Professional Service Software | |
Business Operation Field Services | |
Remote Asset Management Remote Collaboration Remote Control | |
Software Design & Engineering Services System Integration | |
Operational Impact
CMIT Solutions eliminated the need to hire additional staff for end-user support, as Continuum provides 24x7 professional troubleshooting services. | |
Customers receive immediate support from Continuum, resulting in minimal downtime and enhanced customer satisfaction. | |
Chapman and his consulting team can now focus on strategic technology initiatives, elevating the level of services they provide to their clients. | |
Quantitative Benefit
CMIT Solutions avoided the cost of hiring additional staff for end-user support. | |
Customers experience minimal downtime due to immediate 24x7 support from Continuum. | |