NAVEX Case Studies Conn’s Looks to Gain New Insight

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	Conn’s Looks to Gain New Insight NAVEX

Conn’s Looks to Gain New Insight

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Retail
Applicable Functions	Business Operation
Use Cases	Fraud Detection Regulatory Compliance Monitoring
Services	System Integration
Challenge	At the end of 2010, Conn’s Vice President of Enterprise Risk Management Byron Smith began searching for a world-class provider to help address hotline and communication opportunities with its associates. Conn’s sought a solution to replace three different hotlines across the company and corral hotline information into a single repository for analysis to provide its more than 4,000 associates additional methods to report on issues and events within the organization. The company’s previous system didn’t combine all the information; it simply handled each report on an individual basis without an overall systematic approach. Additionally, the team wanted to ensure that they could effectively capture a few key pieces of information with regularity. Read More
About Customer	Conn’s is a specialty retailer currently operating 75 retail locations in Texas, Louisiana and Oklahoma. The company sells home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges and a variety of consumer electronics. Conn’s also sells lawn and garden products, furniture and mattresses and continues to introduce additional product categories for the home to help respond to its customers’ product needs and to increase same store sales. Unlike many of its competitors, the company provides flexible in-house credit options for its customers. In the last three years, the company financed, on average, approximately 60 percent of its retail sales. Read More
Solution	Conn’s decided to implement EthicsPoint’s case management solution to create a cross-departmental database for tracking issues and investigations to improve efficiency. All hotline processes were streamlined and multiple custom web report forms automated manual processes for capturing information on specific incidents across the organization. The new case management system provided the dissection of all data collected within a central repository and enabled Conn’s to quickly spot trends, analyze financial performance and uncover key organizational vulnerabilities. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Retail

Applicable Functions

Business Operation

Use Cases

Fraud Detection

Regulatory Compliance Monitoring

Services

System Integration

Challenge

At the end of 2010, Conn’s Vice President of Enterprise Risk Management Byron Smith began searching for a world-class provider to help address hotline and communication opportunities with its associates. Conn’s sought a solution to replace three different hotlines across the company and corral hotline information into a single repository for analysis to provide its more than 4,000 associates additional methods to report on issues and events within the organization. The company’s previous system didn’t combine all the information; it simply handled each report on an individual basis without an overall systematic approach. Additionally, the team wanted to ensure that they could effectively capture a few key pieces of information with regularity.

About Customer

Conn’s is a specialty retailer currently operating 75 retail locations in Texas, Louisiana and Oklahoma. The company sells home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges and a variety of consumer electronics. Conn’s also sells lawn and garden products, furniture and mattresses and continues to introduce additional product categories for the home to help respond to its customers’ product needs and to increase same store sales. Unlike many of its competitors, the company provides flexible in-house credit options for its customers. In the last three years, the company financed, on average, approximately 60 percent of its retail sales.

Solution

Conn’s decided to implement EthicsPoint’s case management solution to create a cross-departmental database for tracking issues and investigations to improve efficiency. All hotline processes were streamlined and multiple custom web report forms automated manual processes for capturing information on specific incidents across the organization. The new case management system provided the dissection of all data collected within a central repository and enabled Conn’s to quickly spot trends, analyze financial performance and uncover key organizational vulnerabilities.

Impact #1	Increased communication cross-departmentally by breaking down siloed information and promoting a teambased approach to investigations
Impact #2	Ensured process consistency via a configurable workflow automation and alerts
Impact #3	Allowed better access to and analysis of robust reporting tools that provide insight and transparency into organizational risk

Impact #1

Increased communication cross-departmentally by breaking down siloed information and promoting a teambased approach to investigations

Impact #2

Ensured process consistency via a configurable workflow automation and alerts

Impact #3

Allowed better access to and analysis of robust reporting tools that provide insight and transparency into organizational risk

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Overview

Conn’s Looks to Gain New Insight

Operational Impact