ShipHawk Case Studies Concrete Countertop Solutions Case Study

Edit This Case Study Record

	Concrete Countertop Solutions Case Study ShipHawk

Concrete Countertop Solutions Case Study

ShipHawk

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Construction & Infrastructure Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Warehouse Automation
Services	Software Design & Engineering Services System Integration
Challenge	Concrete Countertop Solutions (CCS) was experiencing rapid growth in its eCommerce business, which was further accelerated by the COVID-19 pandemic. The company was using Shopify as its source system and order management system, but needed a compatible shipping solution that could handle a higher volume of orders and more complex shipping processes. The company's order volumes increased during the pandemic, but staffing did not. CCS needed a solution that supported both parcel and LTL carriers and could help its limited number of warehouse employees process and fulfill orders quickly. Additionally, CCS wanted to perform rating in its shopping cart rather than charging shipping as a separate line item. Read More
About Customer	Concrete Countertop Solutions (CCS) is a company that offers decorative concrete products. Founded in 2009, the company provides do-it-yourself (DIY) concrete kits under its Z Counterform line and the Z Poolform System for concrete pool coping. CCS operates a rapidly growing eCommerce business via Shopify that supports direct-to-consumer sales and wholesale distribution. The company is in the commercial and residential construction industry. As a small but fast-growing business, CCS was facing challenges in managing its increasing order volumes and complex shipping processes, especially during the COVID-19 pandemic when many consumers began placing orders for its DIY concrete kits. Read More
Solution	CCS chose ShipHawk as its shipping solution. The company was one of ShipHawk’s early adopter customers using Shopify as a source system instead of an ERP. There was a lot of partnership involved in setting up the integration to work precisely as CCS needed it to. The ShipHawk team guided CCS through the process and maintained an open line of communication. Since implementing ShipHawk, CCS has realized a significant improvement in warehouse throughput without the need to hire additional employees. ShipHawk’s reporting functionality has been a game-changer for CCS. The company now uses the solution’s automated reports to monitor KPIs such as order processing on an hourly basis, the average time in transit, and time from label print to delivery, and carry those actionable insights back to the warehouse where it can make improvements. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Construction & Infrastructure

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Challenge

Concrete Countertop Solutions (CCS) was experiencing rapid growth in its eCommerce business, which was further accelerated by the COVID-19 pandemic. The company was using Shopify as its source system and order management system, but needed a compatible shipping solution that could handle a higher volume of orders and more complex shipping processes. The company's order volumes increased during the pandemic, but staffing did not. CCS needed a solution that supported both parcel and LTL carriers and could help its limited number of warehouse employees process and fulfill orders quickly. Additionally, CCS wanted to perform rating in its shopping cart rather than charging shipping as a separate line item.

About Customer

Concrete Countertop Solutions (CCS) is a company that offers decorative concrete products. Founded in 2009, the company provides do-it-yourself (DIY) concrete kits under its Z Counterform line and the Z Poolform System for concrete pool coping. CCS operates a rapidly growing eCommerce business via Shopify that supports direct-to-consumer sales and wholesale distribution. The company is in the commercial and residential construction industry. As a small but fast-growing business, CCS was facing challenges in managing its increasing order volumes and complex shipping processes, especially during the COVID-19 pandemic when many consumers began placing orders for its DIY concrete kits.

Solution

CCS chose ShipHawk as its shipping solution. The company was one of ShipHawk’s early adopter customers using Shopify as a source system instead of an ERP. There was a lot of partnership involved in setting up the integration to work precisely as CCS needed it to. The ShipHawk team guided CCS through the process and maintained an open line of communication. Since implementing ShipHawk, CCS has realized a significant improvement in warehouse throughput without the need to hire additional employees. ShipHawk’s reporting functionality has been a game-changer for CCS. The company now uses the solution’s automated reports to monitor KPIs such as order processing on an hourly basis, the average time in transit, and time from label print to delivery, and carry those actionable insights back to the warehouse where it can make improvements.

Impact #1	Faster order processing with automated rate shopping
Impact #2	Improved customer experience during the ordering process
Impact #3	Reduced time for customer support to track down orders

Impact #1

Faster order processing with automated rate shopping

Impact #2

Improved customer experience during the ordering process

Impact #3

Reduced time for customer support to track down orders

Benefit #1	Removed the need to hire additional employees to keep up with order demand
Benefit #2	Time savings for less than truckload (LTL) and parcel shipping

Benefit #1

Removed the need to hire additional employees to keep up with order demand

Benefit #2

Time savings for less than truckload (LTL) and parcel shipping

Download PDF Version

Overview

Concrete Countertop Solutions Case Study

Operational Impact

Quantitative Benefit