NAVEX Case Studies Concord Fire Department Improves Emergency Response with PolicyTech®

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	Concord Fire Department Improves Emergency Response with PolicyTech® NAVEX

Concord Fire Department Improves Emergency Response with PolicyTech®

NAVEX

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation
Use Cases	Remote Asset Management
Services	System Integration
Challenge	The Concord Fire Department in Massachusetts was facing a challenge in managing its policies and procedures for various emergencies. The department had a need for a better system to manage these documents and ensure that all department employees were aware of the content of these policies and procedures. Additionally, the department needed to standardize its operating procedures. With four different groups at two stations, there were up to eight different ways of operating at a particular emergency scene. This lack of standardization was causing confusion and inefficiency during emergency responses. Read More
About Customer	The Concord Fire Department is a government organization based in Massachusetts, United States. The department is comprised of 51 employees, including firefighters and IT managers. The department is responsible for responding to various types of emergencies and has policies and procedures in place for each type of emergency they may encounter. The department operates out of two stations and is divided into four different groups. Each group had its own way of operating during an emergency, leading to a lack of standardization and potential confusion during emergency responses. Read More
Solution	The Concord Fire Department implemented PolicyTech, a policy management solution, to standardize its operations and ensure that all members of the department are on the same page. Whenever a new policy is introduced, every employee receives an email notifying them that they need to review the policy. The department also reviews new policies, policies up for review, and amended documents during a daily morning roll call to ensure that every member knows what is expected of them. The department also upgraded to a hosted solution, which allows them to access policies and procedures from anywhere, not just within the department. This has made it easier for firefighters to reference procedures or chains of notification during emergencies. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

System Integration

Challenge

The Concord Fire Department in Massachusetts was facing a challenge in managing its policies and procedures for various emergencies. The department had a need for a better system to manage these documents and ensure that all department employees were aware of the content of these policies and procedures. Additionally, the department needed to standardize its operating procedures. With four different groups at two stations, there were up to eight different ways of operating at a particular emergency scene. This lack of standardization was causing confusion and inefficiency during emergency responses.

About Customer

The Concord Fire Department is a government organization based in Massachusetts, United States. The department is comprised of 51 employees, including firefighters and IT managers. The department is responsible for responding to various types of emergencies and has policies and procedures in place for each type of emergency they may encounter. The department operates out of two stations and is divided into four different groups. Each group had its own way of operating during an emergency, leading to a lack of standardization and potential confusion during emergency responses.

Solution

The Concord Fire Department implemented PolicyTech, a policy management solution, to standardize its operations and ensure that all members of the department are on the same page. Whenever a new policy is introduced, every employee receives an email notifying them that they need to review the policy. The department also reviews new policies, policies up for review, and amended documents during a daily morning roll call to ensure that every member knows what is expected of them. The department also upgraded to a hosted solution, which allows them to access policies and procedures from anywhere, not just within the department. This has made it easier for firefighters to reference procedures or chains of notification during emergencies.

Impact #1	PolicyTech has helped the Concord Fire Department standardize its operations, ensuring that all members of the department are operating in the same way, regardless of which group they belong to.
Impact #2	The department can now easily communicate new policies and amendments to existing policies to all members of the department.
Impact #3	The hosted solution has made it possible for the department to access policies and procedures from anywhere, not just within the department. This has been particularly useful when firefighters need to reference a procedure or a chain of notification during an emergency.

Impact #1

PolicyTech has helped the Concord Fire Department standardize its operations, ensuring that all members of the department are operating in the same way, regardless of which group they belong to.

Impact #2

The department can now easily communicate new policies and amendments to existing policies to all members of the department.

Impact #3

The hosted solution has made it possible for the department to access policies and procedures from anywhere, not just within the department. This has been particularly useful when firefighters need to reference a procedure or a chain of notification during an emergency.

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Overview

Concord Fire Department Improves Emergency Response with PolicyTech®

Operational Impact