Integrify
Case Studies
Complete Process Automation for Efficient Growth: A Case Study on Exacto
Overview
Complete Process Automation for Efficient Growth: A Case Study on ExactoIntegrify |
Cybersecurity & Privacy - Security Compliance Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Chemicals Equipment & Machinery | |
Quality Assurance Sales & Marketing | |
Inventory Management Track & Trace of Assets | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The implementation of Integrify has significantly improved Exacto's customer service by keeping the staff accountable and organized. The system allows managers to use metrics to monitor how long a request sits with an employee, which is used to determine bonuses. The reporting functions of Integrify are easy to write and customize, providing valuable insights for the company. Additionally, the system has allowed Exacto to compile a record of tasks completed, enabling employees to find previously used solutions when faced with a customer challenge. This has eliminated the need to 'reinvent the wheel' for every new challenge. The support provided by the Integrify team has also been highly appreciated by Exacto, further enhancing the value of the solution for the company. | |
Quantitative Benefit
Reduced costs per transaction by 60 to 90 percent as compared to paper-based processes. | |
Processes more than 225 requests each month. | |
29 separate request types are automated through the system. | |