ShipHawk Case Studies Compass Coffee Case Study

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	Compass Coffee Case Study ShipHawk

Compass Coffee Case Study

ShipHawk

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	Compass Coffee, with 16 locations and a rapidly growing eCommerce business, needed a shipping solution that would integrate with NetSuite and support its eCommerce fulfillment requirements. The company ships nationwide and guarantees next-day shipping for all orders, but its order fulfillment processes weren’t automated and they lacked visibility into its eCommerce orders. Compass Coffee strives to deliver an exceptional experience from the time an order is placed until it arrives at the customer’s doorstep, which means delivering an accurate order on time, every time, and offering flexible shipping options. Prior to adopting ShipHawk, Compass Coffee’s team spent a disproportionate amount of time on manual order fulfillment and verifying accuracy instead of growing the company’s eCommerce division. Read More
About Customer	Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around the Washington, D.C. area where 'Real Good Coffee' is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee. Read More
Solution	Since implementing ShipHawk, Compass Coffee has been able to streamline the order fulfillment process and boost order accuracy from 95% to more than 99%. The ShipHawk team supported Compass Coffee every step of the way and even came out to its warehouse in Washington, D.C., to fine-tune the solution and even help pack a few orders while they were there. ShipHawk has also helped Compass Coffee consolidate customer interactions. Before implementation, the team spent a lot of time engaging customers to verify shipping details and other basic details. Now, that process is automated and ShipHawk is able to leverage different shipping methods to ensure the shipping service level the customer selects is met while also saving costs. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

Compass Coffee, with 16 locations and a rapidly growing eCommerce business, needed a shipping solution that would integrate with NetSuite and support its eCommerce fulfillment requirements. The company ships nationwide and guarantees next-day shipping for all orders, but its order fulfillment processes weren’t automated and they lacked visibility into its eCommerce orders. Compass Coffee strives to deliver an exceptional experience from the time an order is placed until it arrives at the customer’s doorstep, which means delivering an accurate order on time, every time, and offering flexible shipping options. Prior to adopting ShipHawk, Compass Coffee’s team spent a disproportionate amount of time on manual order fulfillment and verifying accuracy instead of growing the company’s eCommerce division.

About Customer

Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around the Washington, D.C. area where 'Real Good Coffee' is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.

Solution

Since implementing ShipHawk, Compass Coffee has been able to streamline the order fulfillment process and boost order accuracy from 95% to more than 99%. The ShipHawk team supported Compass Coffee every step of the way and even came out to its warehouse in Washington, D.C., to fine-tune the solution and even help pack a few orders while they were there. ShipHawk has also helped Compass Coffee consolidate customer interactions. Before implementation, the team spent a lot of time engaging customers to verify shipping details and other basic details. Now, that process is automated and ShipHawk is able to leverage different shipping methods to ensure the shipping service level the customer selects is met while also saving costs.

Impact #1	Improved order accuracy from 95% to >99%
Impact #2	Reduced order processing times
Impact #3	Improved customer experience during the ordering process

Impact #1

Improved order accuracy from 95% to >99%

Impact #2

Reduced order processing times

Impact #3

Improved customer experience during the ordering process

Benefit #1	Order accuracy improved from 95% to over 99%

Benefit #1

Order accuracy improved from 95% to over 99%

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Overview

Compass Coffee Case Study

Operational Impact

Quantitative Benefit