NETSCOUT Case Studies Company Reduces MTTR from 15 hours to 15 minutes With NETSCOUT Service Edge Monitoring

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	Company Reduces MTTR from 15 hours to 15 minutes With NETSCOUT Service Edge Monitoring NETSCOUT

Company Reduces MTTR from 15 hours to 15 minutes With NETSCOUT Service Edge Monitoring

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	System Integration Training
Challenge	The company’s online application services require constant availability, with consistent responsiveness and performance for their tens of thousands of clients and millions of end-users accessing essential information. The company had recently experienced more than a dozen outages lasting in excess of five hours to triage, troubleshoot, and resolve. In some cases, they required a war room to be spun up involving 20 or more IT staff, vendors, and third-party service providers at all hours of the day and night. Not surprisingly, some of these protracted outages gained the scrutiny of the new CIO and led to the formation of several action plans to reduce and avoid similar future incidents. Read More
About Customer	From its early beginnings in the mid 1900’s, this focused, driven corporation grew from a small, local business to a major international leader in business process outsourcing (BPO) and human resources and human capital management (HCM). Supporting clients around the world, this company provides cloud-based, online applications used in a variety of human resources and employee management activities. In the forefront of most major technology advancements in its industry, digital transformation has become a point of distinction for this company. They are acutely aware of the importance of highquality performance for all their client interactions. Disruptions are unacceptable when customer deadlines are concerned. Their IT organization is committed to ensuring that all their users have a high-quality experience with all their applications from wherever they are accessing them. Read More
Solution	Following a rigorous analysis of the several choices for network and application performance management available to this organization, the IT team collectively determined NETSCOUT, with its recently introduced Smart Edge Monitoring solution provided the level of detailed visibility, proactive analysis, early detection of emerging problems, troubleshooting workflows, and trending for baselining and capacity planning that would help them meet the CIO’s directives. In collaboration with NETSCOUT, the team designed the Smart Edge Monitoring visibility strategy to include: nGeniusONE Service Assurance solution for single pane of glass analysis for triage, alarming, troubleshooting, trending, network and application performance assurance. nGenius Packet Flow Operating System (PFOS) for Certified 7000 series packet brokers to distribute packets from the 40GB high-capacity links in the data centers to downstream devices, including InfiniStreamNG appliances and other tools. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

System Integration

Training

Challenge

The company’s online application services require constant availability, with consistent responsiveness and performance for their tens of thousands of clients and millions of end-users accessing essential information. The company had recently experienced more than a dozen outages lasting in excess of five hours to triage, troubleshoot, and resolve. In some cases, they required a war room to be spun up involving 20 or more IT staff, vendors, and third-party service providers at all hours of the day and night. Not surprisingly, some of these protracted outages gained the scrutiny of the new CIO and led to the formation of several action plans to reduce and avoid similar future incidents.

About Customer

From its early beginnings in the mid 1900’s, this focused, driven corporation grew from a small, local business to a major international leader in business process outsourcing (BPO) and human resources and human capital management (HCM). Supporting clients around the world, this company provides cloud-based, online applications used in a variety of human resources and employee management activities. In the forefront of most major technology advancements in its industry, digital transformation has become a point of distinction for this company. They are acutely aware of the importance of highquality performance for all their client interactions. Disruptions are unacceptable when customer deadlines are concerned. Their IT organization is committed to ensuring that all their users have a high-quality experience with all their applications from wherever they are accessing them.

Solution

Following a rigorous analysis of the several choices for network and application performance management available to this organization, the IT team collectively determined NETSCOUT, with its recently introduced Smart Edge Monitoring solution provided the level of detailed visibility, proactive analysis, early detection of emerging problems, troubleshooting workflows, and trending for baselining and capacity planning that would help them meet the CIO’s directives. In collaboration with NETSCOUT, the team designed the Smart Edge Monitoring visibility strategy to include: nGeniusONE Service Assurance solution for single pane of glass analysis for triage, alarming, troubleshooting, trending, network and application performance assurance. nGenius Packet Flow Operating System (PFOS) for Certified 7000 series packet brokers to distribute packets from the 40GB high-capacity links in the data centers to downstream devices, including InfiniStreamNG appliances and other tools.

Impact #1	Dramatic reduction in MTTR to resolve customer facing application degradations
Impact #2	Elimination of costly, inefficient war room sessions
Impact #3	Improved operations, baselining performance, and implementing capacity trending visibility

Impact #1

Dramatic reduction in MTTR to resolve customer facing application degradations

Impact #2

Elimination of costly, inefficient war room sessions

Impact #3

Improved operations, baselining performance, and implementing capacity trending visibility

Benefit #1	Reduced the average time to research, troubleshoot, and remediate problems from 10 – 15 hours per incident to 15 - 20 minutes

Benefit #1

Reduced the average time to research, troubleshoot, and remediate problems from 10 – 15 hours per incident to 15 - 20 minutes

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Overview

Company Reduces MTTR from 15 hours to 15 minutes With NETSCOUT Service Edge Monitoring

Operational Impact

Quantitative Benefit