Comodo
Case Studies
Comodo's PCI Compliancy Scanning Boosts Merchant-Accounts.ca's Business
Overview
Comodo's PCI Compliancy Scanning Boosts Merchant-Accounts.ca's BusinessComodo |
Cybersecurity & Privacy - Security Compliance | |
E-Commerce National Security & Defense | |
Quality Assurance Sales & Marketing | |
Leasing Finance Automation Tamper Detection | |
Operational Impact
The partnership with Comodo has significantly improved the productivity for Merchant-Accounts.ca. It has reduced customer care costs as Merchant-Accounts can now defer to Comodo on PCI compliance issues, thus reducing the overall costs of staff resources needed to support technical and potentially complex security issues. The partnership has also improved customer satisfaction as the number of inbound calls regarding PCI related questions has drastically reduced, eliminating one of the most difficult customer care issues for Merchant-Accounts.ca. Furthermore, where Merchant-Accounts.ca used to incur customer care costs from supporting PCI compliance inquiries, this has now turned into a source of revenue by reselling the Comodo PCI Compliance solutions. | |
Quantitative Benefit
Inbound calls regarding PCI related questions were reduced by 90% | |
PCI compliancy of customers is achieved twice as quickly | |
Merchants are completing the process and going live with credit card processing more than twice as quickly when compared to the amount of time the average merchant took to achieve compliance before the Comodo PCI solution was offered | |