Case Studies Comodo One MSP IT Management Platform: A Case Study of XL Pro PC

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	Comodo One MSP IT Management Platform: A Case Study of XL Pro PC

Comodo One MSP IT Management Platform: A Case Study of XL Pro PC

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Data Management Platforms Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Field Services
Use Cases	Predictive Maintenance Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Before implementing the Comodo One MSP IT management platform, XL Pro was servicing its customers through physical, on-site visits. To try and service more customers in less time, XL Pro started investigating purchasing its first RMM solution that would deliver a secure and reliable performance for both its customers and its own workforce –while not adding cumbersome costs. Read More
About Customer	Based in the United Kingdom, XL Pro PC has grown from a builder of custom PCs back in 2008, to a full managed services provider servicing the IT needs of consumers and small businesses across Halifax and West Yorkshire. With a desire to always keep IT costs in check, XL Pro recently registered for the free Comodo One MSP IT management platform while looking for a stable RMM solution to better service its customer base. Read More
Solution	While researching best of breed RMM service offerings, XL Pro signed up for the free Comodo One MSP platform that integrates RMM, Patch Management and Service Desk - all under one console. XL Pro has started adopting and using the Comodo One RMM solution within Comodo One MSP, uploading devices and endpoints to help the company monitor and service its customers across Halifax and West Yorkshire. Because the managed services solution from Comodo is free, XL Pro has the option to reinvest the cost savings it is achieving back into its business – giving the company more financial flexibility to better serve its customer base and grow. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Data Management Platforms

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Field Services

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Before implementing the Comodo One MSP IT management platform, XL Pro was servicing its customers through physical, on-site visits. To try and service more customers in less time, XL Pro started investigating purchasing its first RMM solution that would deliver a secure and reliable performance for both its customers and its own workforce –while not adding cumbersome costs.

About Customer

Based in the United Kingdom, XL Pro PC has grown from a builder of custom PCs back in 2008, to a full managed services provider servicing the IT needs of consumers and small businesses across Halifax and West Yorkshire. With a desire to always keep IT costs in check, XL Pro recently registered for the free Comodo One MSP IT management platform while looking for a stable RMM solution to better service its customer base.

Solution

While researching best of breed RMM service offerings, XL Pro signed up for the free Comodo One MSP platform that integrates RMM, Patch Management and Service Desk - all under one console. XL Pro has started adopting and using the Comodo One RMM solution within Comodo One MSP, uploading devices and endpoints to help the company monitor and service its customers across Halifax and West Yorkshire. Because the managed services solution from Comodo is free, XL Pro has the option to reinvest the cost savings it is achieving back into its business – giving the company more financial flexibility to better serve its customer base and grow.

Impact #1	XL Pro PC can now service more customers in less time due to the remote capabilities of the Comodo One MSP platform.
Impact #2	The company has improved its service quality by automating routine tasks and monitoring multiple endpoints from a central console.
Impact #3	The financial flexibility gained from using a free platform allows XL Pro to reinvest in new technology and additional staff, enhancing overall business growth.

Impact #1

XL Pro PC can now service more customers in less time due to the remote capabilities of the Comodo One MSP platform.

Impact #2

The company has improved its service quality by automating routine tasks and monitoring multiple endpoints from a central console.

Impact #3

The financial flexibility gained from using a free platform allows XL Pro to reinvest in new technology and additional staff, enhancing overall business growth.

Benefit #1	The Comodo One MSP platform is free, allowing XL Pro to save on licensing and additional costs.

Benefit #1

The Comodo One MSP platform is free, allowing XL Pro to save on licensing and additional costs.

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Overview

Comodo One MSP IT Management Platform: A Case Study of XL Pro PC

Operational Impact

Quantitative Benefit