DocuWare Case Studies Community Title & Escrow: Insuring Correct Information

Edit This Case Study Record

	Community Title & Escrow: Insuring Correct Information DocuWare

Community Title & Escrow: Insuring Correct Information

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring Remote Asset Management
Services	System Integration
Challenge	Community Title & Escrow (CTE) is a title insurance company that maintains an archive of every land transaction in Northeast Arkansas since the early 1800s. The company was facing challenges with the manual process of researching property ownership. Documents were geographically indexed in “tract books” that directed employees to numbered boxes or binders to access the physical documents which make up the chain-of-title. As CTE grew and acquired other title companies, manually maintaining all these records became very difficult. The company needed a solution to digitize all information into one searchable database for easy employee access, eliminate manual, handwritten processes subject to error, and speed up the title insurance workflow to quickly meet customer’s title insurance needs. Read More
About Customer	Community Title & Escrow (CTE) is a title insurance company based in Arkansas, USA. The company was founded in 1886 and provides title insurance for properties located in Clay, Greene, Craighead and Poinsette counties, in Northeast Arkansas. The company maintains its own archive of every land transaction in the area since the early 1800s when records were first kept. Document types include: maps, deeds, lawsuit notices, judgements, liens and more. The company has 20 employees across 4 branch offices. Read More
Solution	CTE implemented DocuWare, a document management software, to modernize their company. The software was chosen for its security, ease-of-use, flexibility, and scalability features. DocuWare allowed CTE to index their documents not only alphabetically but also by the actual legal description and various other information contained in the recorded instruments. This provided them with a complete and easy to follow chain-of-title for each property. As the company expanded into new counties and acquired other title companies and their documents, they were able to scan or import those new documents into DocuWare. Even the very oldest records from the 1800s have been scanned and are managed with DocuWare. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Remote Asset Management

Services

System Integration

Challenge

Community Title & Escrow (CTE) is a title insurance company that maintains an archive of every land transaction in Northeast Arkansas since the early 1800s. The company was facing challenges with the manual process of researching property ownership. Documents were geographically indexed in “tract books” that directed employees to numbered boxes or binders to access the physical documents which make up the chain-of-title. As CTE grew and acquired other title companies, manually maintaining all these records became very difficult. The company needed a solution to digitize all information into one searchable database for easy employee access, eliminate manual, handwritten processes subject to error, and speed up the title insurance workflow to quickly meet customer’s title insurance needs.

About Customer

Community Title & Escrow (CTE) is a title insurance company based in Arkansas, USA. The company was founded in 1886 and provides title insurance for properties located in Clay, Greene, Craighead and Poinsette counties, in Northeast Arkansas. The company maintains its own archive of every land transaction in the area since the early 1800s when records were first kept. Document types include: maps, deeds, lawsuit notices, judgements, liens and more. The company has 20 employees across 4 branch offices.

Solution

CTE implemented DocuWare, a document management software, to modernize their company. The software was chosen for its security, ease-of-use, flexibility, and scalability features. DocuWare allowed CTE to index their documents not only alphabetically but also by the actual legal description and various other information contained in the recorded instruments. This provided them with a complete and easy to follow chain-of-title for each property. As the company expanded into new counties and acquired other title companies and their documents, they were able to scan or import those new documents into DocuWare. Even the very oldest records from the 1800s have been scanned and are managed with DocuWare.

Impact #1	With DocuWare, CTE can research a property’s history and create the title insurance document in less than 48 hours.
Impact #2	The company’s 20 employees from across 4 branch offices all have access to the information in DocuWare, allowing CTE to balance workloads among employees in different offices.
Impact #3	The solution also helps CTE meet regulations established by the Consumer Financial Protection Bureau (CFPB), a federal agency who ensures that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.

Impact #1

With DocuWare, CTE can research a property’s history and create the title insurance document in less than 48 hours.

Impact #2

The company’s 20 employees from across 4 branch offices all have access to the information in DocuWare, allowing CTE to balance workloads among employees in different offices.

Impact #3

The solution also helps CTE meet regulations established by the Consumer Financial Protection Bureau (CFPB), a federal agency who ensures that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.

Benefit #1	Reduced processing time by 6 days
Benefit #2	Able to share a central database across 4 locations

Benefit #1

Reduced processing time by 6 days

Benefit #2

Able to share a central database across 4 locations

Download PDF Version

Overview

Community Title & Escrow: Insuring Correct Information

Operational Impact

Quantitative Benefit